Neha Mustafa Email & Phone Number

Nottinghamshire, England, United Kingdom

Monitored customer service levels and implemented necessary changes to improve customer satisfaction.Processed cash refunds and merchandise credits and verified the inventory accurately reflected the mechandise transactions.Solved problems and resolved conflicts for team members and customers.Tracked store inventory and ordered new products to prevent shortages.Stocked and organised products in storage spaces and retail shelves.Coordinated employee schedules according to availability and made staffing adjustments to cover shifts.Interviewed and hired prospective employees according to team needs.Leveraged available tools to monitor customer feedback, coach staff and take action to improve the store experience.

Nottingham, England, United Kingdom

Identified new routes during weather delays to facilitate on-time deliveries to customers.Communicated with customers to provide updates on delivery status.Performed daily preventative maintenance of assigned vehicle by completing maintenance checklists.Remained flexible for spontaneous pickup requests and pickup locations.Avoided time delivery delays by carefully planning best routes.Utilized GPS navigation to ensure efficient routing and timely deliveries.Peformed routine maintenance on delivery vehicles, such as monitoring fluid levels and replensing fuel.Planned and followed most efficient routes for delivery goods.Was delivered according to delivery route.Maintained accurate records of deliveries and pickups.Met tight deadlines without compromising quality or accuracy when delivering items.

Nottingham, England, United Kingdom

Built sustainable relationships and trust with customer accounts using open and interactive communication.Assisted customers in navigating through various web pages on the company's website during their purchase process.Determined charges for services requested and arranged for billing.Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions.Made appropriate account corrections to resolve customer problems.Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems.Followed up promptly on all unresolved cases from previous shifts.Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.

Nottingham, England, United Kingdom

Managed customer inquiries and complaints with timeless and professionalism.Checked orders before delivery for accurate quantities and charges.Verified accuracy of food orders with customers upon delivery.Loaded beverages and food orders into vehicle, carefully arranging to avoid spillage.Communicated clearly with food service employees and customers, proactively working through issues.Navigated streets and highways efficiently using GPS to speed up food delivery.Delivered food orders to customers in a timely manner.Resolved customers complaints regarding order accuracy or delivery delays.Monitored fuel levels throughout shifts and refueled vehicles when necessary.

Nottingham, England, United Kingdom

Maintained hands-on knowledge of job roles and regularly stepped into perform business duties.Resolved customers complaints and handled refunds and returns to promote satisfaction.Scheduled equipment cleanings, maintenance, and repairs and ordered new equipment and tools.Reviewed monthly financial results with partners to identify opportunities to improve profitability.Oversaw daily financial transactions and managed cash flow to support profitability.

Leicester, England, United Kingdom

Bagged and packaged purchases and wrapped gifts.Exchanged merchandise for customers and accepted returns.Recommended, select, and help locate and obtained merchandise based on customer needs and desire.Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory.Computed sales prices, total purchases, and received and processed cash and credit payments.Opened and closed cash registers, balanced cash drawers, and made deposits.Cleaned shelves, counters, and tables.Greeted customers and ascertained what each customer wanted and needed.Answered questions regarding store and merchandise.Arranged and display merchandise to promote sales.Helped customers try on and fit merchandise.Processed returns and exchanges in accordance with company policies.