Neha Paleja Khetan Email & Phone Number

United States

San Diego, California, United States

My goals as Cortica's Lead Service Designer are to create better experiences, enhance product/systems capabilities and enable comprehensive data sharing for internal and external communities. I focus on optimizing how two communities can achieve their goals--cross-functional operations teams and patients-caregivers-providers. For each of my projects, I.

San Diego, California, United States

San Diego, California, United States

Founded nerdwords in 2010 to offer digital agencies and small businesses service design and analysis services on a contract basis. As a Service Designer, led All Four Paws, Good Life Gear and Kippah Keepers through business transformation projects to create ecommerce-based brand management, marketing and sales channels for retail D2C and wholesale B2B.

Culver City, California, United States

As a Business Analyst, partnered with POSSIBLE, H&Y Planning, Rubin Postaer & Associates, Hiveworks, BLITZ Agency, TVGla, The Revere Group and Haig Barrett (agencies) during the Discovery + Design phases of their client projects. Led projects for Toyota, Honda, Univar, GenOn, Mandalay Bay and Zojirushi clients. - interviewed stakeholders, gathered.

Torrance, California, United States

As the lead analyst with the Business Renovation 2010 Initiative, had dual responsibilities: to guide the team that maintained the organization's existing training systems and conceptualize the next-generation of on-demand learning systems.Legacy Systems- managed legacy CERTPOINT Learning Management System and Maritz Certification Systems for.

Westwood, California, United States

Collaborated with the head of the Department of the Arts, the largest unit with 4 programs / 14 cost centers / $7M revenue, to manage the business functions of the group by: - standardizing department budgets and financials- updating multiple processes, including budgeting, purchasing, event planning and fundraising- implementing new marketing programs.

California & Colorado

At the behest of Creative Arts Agency (the project owners), joined Avanade to facilitate the transition of CAA's custom-designed Client Tracking System from Genex (the design team) to Avanade (the implementation team). - began transition by documenting the full scope of the new system, including requirements, business processes, user scenarios, system and.

Culver City, California, United States

As a Client Partner, led Creative Artists Agency client team to create their new Client Tracking System.- facilitated application design sessions to outline objectives, critical success factors, system requirements and use cases, screen wireframes, business rules and overall functionality- guided project manager, architect, front-end designer and QA.

Culver City, California, United States

As a Program Manager, led team of 9 project managers focused on billable client programs.- led $1.5M program for Toyota, including the Toyota Corporate Global Knowledge Center, Scion Experience, Lexus In-Dealership Kiosks, Lexus Owner’s website and Product Training applications for sales managers and technicians- led $11.8M program for Honda, Honda.

Irvine, California, United States

Managed $2.8m Land Rover account and implemented annual program comprised of Online Inventory/Locate to Order tool, Global and North American websites, eConfigurator, Dealer Locator, Dealer Product Intranets, New Range Rover/2003 Discovery/Freelander launch sites, Email Campaigns, eNewsletters, and an Online Lead Management Tool.

Woburn, Massachusetts, United States

Managed $2.5M program for OEC's Financial Services group. Clients and projects included Thomson Financial Back Office Billing System, Wilmington Trust Online Banking website and State Street Bank Foreign Exchange Fund Tracking System.

San Francisco, California, United States

Co-leader of newly formed $1.5M-revenue Interactive Branding Practice. Managed projects for Microsoft Picture It!, Blue Cross Blue Shield, Bradesco S. A. Online Banking in Sao Paulo, Brazil and Government of South Australia in Adelaide, Australia.

San Francisco, California, United States

Managed annual advertising budget of $2 million for Lincoln-Mercury Dealers Association of California and Pacific Northwest, including TV, radio, print, online and promotional sponsorships.

Accreditation - Certificate, Service Design

Practicum to finalize Service Design Network Academy Accreditation

Bachelor Of Architecture - Barch, Environmental Design/Architecture

Bachelor Of Arts - Ba, Rhetoric