Led second-line consultations, autonomously debugging intricate security and network issues, leveraging advanced software engineering techniques.Championed collaboration with Engineering teams, driving substantial improvements in testing and troubleshooting processes to enhance product quality and reliability.Engaged directly with customers to resolve escalated support issues and critical situations, ensuring exceptional service delivery and customer satisfaction.Actively contributed to the enhancement of Zscaler's security solutions by applying expertise in cloud security and leveraging software engineering best practices.

Automated the image file download and upload process onto the cloud for the Threat prevention team using Python scripts via Jenkins job.Participated in CTF

● Designed and implemented on software-defined networks.● Performed security reviews to identify, assess, manage, and report risks● Designed and configured network infrastructure to scale horizontally during sales events. ● Configured AWS virtual private cloud for canary and production environments. ● Conducted regular network audits for vulnerabilities and worked on creating intrusion detection and prevention systems by replicating and anticipating attacks.

● Configured Fortigate firewall lower and high-end units.● Managed IAM ,authentication, authorization, and caching devices (FAC, FCH). ● Resolved critical issues in the client’s production firewall - related to high CPU usage, traffic latency, and intermittent packet drops. ● Worked on security features like Intrusion Detection& Prevention Systems, VPN, virus scanning, and email security. ● Effectively utilized complex laboratory setups to replicate issues reported by clients.

● Assisted clients with the deployment of SonicWALL network security firewall and VPN solutions.● Managed the full cycle of the client’s technical and service-related issues. ● Actively worked on resolving network issues and security threats of varying complexity such as intrusion detection, web caching, content filtering, etc. ● Utilized packet capturing tools like Wireshark, and TCP dump to analyze and diagnose network issues.