Neha Sharma Email & Phone Number

Santa Monica, California, United States

Oversee, develop and maintain all Salesforce processes for the Real Estate team and interrelated departments. Proactively ensure data integrity and identify methods of streamlining processes.▪ Improve, maintain, and provide troubleshooting for CRM application while serving as System Administrator.▪ Identify opportunities to enhance operational processes through Salesforce configuration and automation, resulting in a reduction in manual data entry and an increase in team productivity.▪ Develop, implement, and optimize standard operating procedures to enhance operational efficiency and maintain consistency in workflows, leading to improved effectiveness and enhanced process dynamics.▪ Indepedently manage multiple projects, constructing solutions for complex business challenges across ▪ Spearhead the development and implementation of automated reporting dashboards, providing real-time insights into sales performance, customer engagement, and team productivity.▪ Deliver training sessions for end-users focusing on best practices for process optimization, data entry efficiency, and leveraging Salesforce analytics to drive data-driven decisions.▪ Forge close collaborations with Real Estate, Marketing, and Investor Relations teams to gather insights and craft innovative solutions that align Salesforce functionalities with evolving business needs.▪ Develop strategies to encourage user adoption and engagement with the Salesforce platform to maximize value.

Greater Philadelphia Area

-Apply knowledge of service skills, product knowledge, and knowledge of policies and procedures to operate a customer service window while providing exceptional customer service on a variety of transactions.-Promote the bank's services, answers questions regarding banking matters, and direct customers to other departments for specialized services.-Identify customer needs through profiling each customer to expand relationships and develop new customers to increase market share and improve profitability.-Maintain a positive relationship with bank customers and seek to help grow the branch by producing leads to the Personal Banker platform.

Provided administrative support to 100+ employees within fast-paced tech company. Planned, executed, and coordinated company-wide events and projects, including office move and buildout projects. Engaged in records maintenance, policy development, new hire onboarding, IT issue coordination, supply ordering, and global procurement. Addressed procurement requests through Ariba Spend Management.▪ Conceptualized, developed, and launched course designed to educate employees on procurement processes.▪ Devised, developed, and implemented procurement process utilizing Smartsheets, subsequently reducing turnaround time from 90 days to 30 days (67%).▪ Acted as Interim IT Technician; designed and developed new process to ensure consummate execution of troubleshooting functions while also maintaining workflow.▪ Ensured seamless transition for new hires by reviewing and streamlining new hire onboarding process.▪ Served as first point of contact for all new hires, employees working within office, and all outside vendors.

Education record

Pre-Medicine/Pre-Medical Studies