Neha Sharma Email & Phone Number

Santa Monica, California, United States

• Oversee, develop and maintain all Salesforce processes for the Real Estate team and interrelated departments. Proactively ensure data integrity and identify methods of streamlining processes.
• Improve, maintain, and provide troubleshooting for CRM application while serving as System Administrator.
• Identify opportunities to enhance operational processes through Salesforce configuration and automation, resulting in a reduction in manual data entry and an increase in team productivity.
• Develop, implement, and optimize standard operating procedures to enhance operational efficiency and maintain consistency in workflows, leading to improved effectiveness and enhanced process dynamics.
• Indepedently manage multiple projects, constructing solutions for complex business challenges across
• Spearhead the development and implementation of automated reporting dashboards, providing real-time insights into sales performance, customer engagement, and team productivity.

Greater Philadelphia Area

-Apply knowledge of service skills, product knowledge, and knowledge of policies and procedures to operate a customer service window while providing exceptional customer service on a variety of transactions.-Promote the bank's services, answers questions regarding banking matters, and direct customers to other departments for specialized services.-Identify.

• Provided administrative support to 100+ employees within fast-paced tech company. Planned, executed, and coordinated company-wide events and projects, including office move and buildout projects. Engaged in records.
• Conceptualized, developed, and launched course designed to educate employees on procurement processes.
• Devised, developed, and implemented procurement process utilizing Smartsheets, subsequently reducing turnaround time from 90 days to 30 days (67%).
• Acted as Interim IT Technician; designed and developed new process to ensure consummate execution of troubleshooting functions while also maintaining workflow.
• Ensured seamless transition for new hires by reviewing and streamlining new hire onboarding process.
• Served as first point of contact for all new hires, employees working within office, and all outside vendors.

Education record

Pre-Medicine/Pre-Medical Studies