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Neha Singh is listed as Customer Success | Lean Six Sigma Green Belt | Process Optimization Specialist at REACH | Vantage Solutions, a company with 14 employees, based in Reno, Nevada, United States. AeroLeads shows a matched LinkedIn profile for Neha Singh.
Neha Singh previously worked as Director of Customer Success at Reach | Vantage Solutions and Senior Quality Manager at Arrow Electronics. Neha Singh holds Mba, Business Administration from University Of Nevada, Reno.
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As Director of Customer Success at REACH, I led and managed the Customer Success and Support Operations team, with a mission to deliver a seamless and satisfying experience for our clients. I have over 14 years of experience in quality management, process improvement, and customer service, with a Lean Six Sigma Green Belt certification and an ISO9001 Certified Lead Auditor credential.I excel at identifying and executing process improvement opportunities, standardizing and implementing solutions, and establishing metrics and KPIs to track performance. I am also responsible for onboarding and training customers, and establishing a check-in cadence to ensure their satisfaction and retention. At my previous role as a Senior Quality Manager at Arrow Electronics, I enabled a 200% reduction in customer complaint cycle time, and designed and developed a response audit program for an elegant customer experience. I am a dynamic and effective leader, learner, collaborator, and change agent, with a passion for enhancing operations and delivering results.
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A career timeline built from the work history available for this profile.
Established and let the Customer Success and Support Operations team. Identified opportunities for standardization and implemented solutions. Responsible for onboarding and training customers and also establishing check in cadence. Established metrics and KPI to track performance.
Identify and execute process improvement opportunities to reduce operational costs while delivering an enhanced customer experience.Led Arrow North America's Quality Customer Service team through transformative change with focus on delighting the customer.Enabled customer complaint cycle time reduction by 200% by performing a thorough process analysis and.
Reno, Nevada
Collaborate with the warehouse and Programming management teams to improve processes, resulting in improved quality metrics for the building. Regarded as the SME for quality related questions by the quality and warehouse management teams
Reno, Nevada Area
Manage a high performing, cross functional program that increased on time delivery and quality performance. Led Arrow's Supplier Quality program which rated and ranked supplier performance across Arrow's network. Guided 100+ suppliers towards improvement in performance metrics. Pioneered an industry leading data exchange program through 2D barcodes.Led and.
Reno, Nevada Area
Support the Logistics staff in directing the overall activities of the distribution center and interface with the supervisors of the other departments to ensure an efficient operation and maximum utilization of available human and material resources. Maintain a high level of employee morale and integrity in the department through positive motivation.
Other employees you can reach at reach24.net. View company contacts for 14 employees →
Kevin Clarke
Colleague at Reach | Vantage Solutions
Greater Chicago Area, United States
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SP
Sai Prashanth Gunukula
Colleague at Reach | Vantage Solutions
Hyderabad, Telangana, India, India
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KS
Kuldeep Singh Rana
Colleague at Reach | Vantage Solutions
Gurgaon, Haryana, India, India
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SS
Sairam Suresh
Colleague at Reach | Vantage Solutions
Chennai, Tamil Nadu, India, India
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VC
Vishnu C.S
Colleague at Reach | Vantage Solutions
Ernakulam, Kerala, India, India
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DN
Dileep Nandanam
Colleague at Reach | Vantage Solutions
Palghat, Kerala, India, India
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AW
Adam White
Colleague at Reach | Vantage Solutions
Greater Sydney Area, Australia
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RG
Rahul Ghai
Colleague at Reach | Vantage Solutions
Noida, Uttar Pradesh, India, India
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VM
Vijay M.
Colleague at Reach | Vantage Solutions
Bengaluru, Karnataka, India, India
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CC
Chris Corre
Colleague at Reach | Vantage Solutions
United Arab Emirates, United Arab Emirates
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Quick answers generated from the profile data available on this page.
Neha Singh works for REACH | Vantage Solutions.
Neha Singh is listed as Customer Success | Lean Six Sigma Green Belt | Process Optimization Specialist at REACH | Vantage Solutions.
Neha Singh is based in Reno, Nevada, United States while working with REACH | Vantage Solutions.
Neha Singh has worked for Reach | Vantage Solutions, Arrow Electronics, University Of Nevada Reno, Singh And Associates, and Mindcrest.
Neha Singh's colleagues at REACH | Vantage Solutions include Kevin Clarke, Sai Prashanth Gunukula, Kuldeep Singh Rana, Sairam Suresh, and Vishnu C.S.
You can use AeroLeads to view verified contact signals for Neha Singh at REACH | Vantage Solutions, including work email, phone, and LinkedIn data when available.
Neha Singh holds Mba, Business Administration from University Of Nevada, Reno.
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