With over 3 years of experience as a Data Analyst in the financial services industry, I am a certified and expert professional in data analytics, statistical data analysis, and SAS programming. I have successfully applied my skills and knowledge to research and resolve complex queries and complaints raised by the front-end team and the customers, ensuring customer satisfaction and loyalty.As a former Data Analyst at American Express, I collaborated with different teams to provide feedback and insights from research findings and industry studies, and to create case studies and reports for the Potential Improvement Escalation (PIE) Team. I also handled and tested chats on various tools and platforms, and reviewed and approved advertisements and videos as per Google AdWords policies. I am a systematic and organized individual with exceptional communication and interpersonal skills, comprehensive problem-solving abilities, and a highly analytical bent of mind. I am passionate about delivering quality results and exceeding expectations.