Neha Swami Email & Phone Number

Longmont, CO, US

New York City Metropolitan Area

Efficiently delivered solutions to Creators and their students. Explained processes and technical information in a concise and thorough manner. Met performance goals and key metrics.

Used statistical and machine learning techniques for data analysis and interpret and communicate the results to technical and non technical peers. Transform large data sets into easy to understand stories to help support organizational decision makingApplied appropriate method and tools for data analysis in a specific organizational context

Denver, CO

Provided customer service and technical support to ensure client satisfaction. Analyzed client records data to problem solve technical issues.Provided data entry support for senior management team in marketing, sales and technology.

Longmont, CO

Perform timely and accurate billing to clients.Perform interim statement review to ensure charges billed are accurate. Review and reconciles billing statements with facility financial plans.Work with facility billing disputes.

Provide telephone and email support for a SaaS product.Select topics for video tutorials, and write the script. Create and edit product video tutorialsAdd effects and manipulate sound/video to create short and informative product tutorials.Managing and updating the website using WordPress.

Manage Helpdesk team's daily Activities.Coordinate technicians to ensure maximum utilization of billable resources.Monitor resources to ensure prompt time entry on service requests.Update clients of incident progress and any impending changes or scheduled outages.Designed a process documentation for the service desk tasks by creating SOPs

Served as Tier 1 Support Rep.Provided telephone, live chat, and email support.Provided troubleshooting, issue resolution, and after-hours user support.

Rockville, MD

Worked with several team members who included instructional designers and project manager, to deliver training to classes of up to eight students. Collaborated with team members to determine training strategy best suited for clients. Designed and developed strategy-compliant tactics, teaching tools, and student materials. Designed and developed training.

Served as a Network Monitor and Tier 1 Support Representative.Monitoring Rcopia Web Servers, Oracle server and Proxy servers.Provided virtual, telephone, and desk-side support to customers and internal DrFirst Staff.Provided troubleshooting, issue resolution, and after-hours user supportHandled non-urgent registration forms, including signature scans, palm.

Was responsible for working with manager to complete large projects, including takeoffs, computer-aided designs, and pricing. Answered customer inquiries via phone and email promptly and professionally. Built online social media profiles.

Was responsible for ensuring client satisfaction.Assisted customers with registration of adult and youth leagues and special programs, such as birthday parties. Provided support in a high-volume call center, serving up to 150 customers per day. Routinely reviewed and updated websites using Dreamweaver.

Master'S Degree, Data Analytics

Bachelor'S Degree, Psychology