Interning for the Fall Semester while i attend Georgia State University in my senior year. Graduation December, 16, 2015.Data entry and Customer Service under the guidance of the Lieutenant of Security

Directly interacted with customers to provide information on products and/or servicesActively worked with management to resolve customer problems and offer general assistance Responsible for handling customer complaints, documenting incidents, and reporting requests for further assistance to superiorsFollowed up with customers to ensure sufficient resolution was provided to their respective issues or complaints Accountable for procuring orders and opening/closing accounts

Demonstrated the ability to deliver in high pressured situations.Exemplary performance in personnel training and procedural compliance.Excelled in the physical fitness assessment.Well versed in compiling notes and reports

Provided support for director, while maintaining discretion and strict confidentiality in particularly sensitive situationsHelped create social media accounts and pages to market the brand to targeted demographicsCommunicated with various media outlets to secure magazine features and editorials for the companyPerformed Basic clerical Duties; Helped develop branding and marketing strategies to create brand awareness Responsible for ensuring all deadlines are met by designers and manufacturersScreened telephone calls, enquiries and requests; Updated company website

Helped Manage business accounts worth $18,000 as a business services intern and maintained strong relationships with Vendors and business partners; Organized cargo arrangements to several countries in AfricaWorked as the U.S. ambassador and correspondent; Reported directly to the business ownerAssisted with the exportation of banking equipment worth $500K, such as loop straps, rate boards, time recorders etc

• Managed company accounts in QuickBooks; Helped market company services and operated Tax Wise• Provided customer service both in person and over the phone• Established and streamlined an electronic management system by creating and implementing a new filing and cataloging system, and incorporated the use of Excel spreadsheets to facilitate the management of company expenses

Customer service, Package Handling, Shipping/receiving; Ensured customer satisfaction Performed operation tasks (picking, sorting and inspection of ordersMoved inventory through FedEx online and manual tracking systemResponsible for knowledge of standard/bulk shipping documentation and reporting procedures