Nehil Jain Email & Phone Number

Mumbai, Mh, In

Mumbai, Maharashtra, India

- Implemented and supported Microsoft Dynamics 365 Finance and Operations ERP system, collaborating with operations, procurement, and finance teams, as well as the implementation partner.- Analyzed and addressed system gaps through collaboration with cross-functional teams, enhancing business data analytics.- Worked with the business operations team and implementation partner for system customizations and issue resolution.- Implemented the Integrated Crew Management System (ICMS) to streamline crew coordination and provided technical support to end users, resolving system queries and issues efficiently.- Documented and tracked project details, including meeting minutes, statuses, and issues, using GitLab.- Created and Triggered weekly progress reports with HODs and Minutes of Meetings (MOMs) for all project calls.- Provided insights and suggestions during cultural meetings to support organizational initiatives.- Conducted an anonymous cultural insights survey campaign, with no personal information collected, to gather genuine and unbiased user feedback.

- Engaged in diverse project management tasks over a month at Jupiter AI Labs, including formulating project proposals and tracking and resolving bugs.- Led a team of 5 on a chatbot project, managing task assignments and team coordination.- Created Gantt charts to visualize project timelines and developed engagement charts to assess team participation.- Enhanced project management and collaborative teamwork skills through hands-on experience and leadership.

- Identified over 50 issues faced by 40,000+ customers and coordinated a 5-member team to introduce 3+ features, resulting in a 10% increase in customer retention.- Led project management processes for a 10-member team using GitHub, reducing communication delays between Dev and QA and increasing efficiency by 1.5x.- Managed tech projects for the Strategy Team, focusing on enhancing customer experience and optimizing app performance.- Participated actively in all phases of the cobranding project, from initial planning to final execution and implementation.- Conducted quality assurance to ensure products and services met standards and customer satisfaction.- Performed software testing for app-based and client-server applications using manual testing techniques and methodologies.

Bachelor Of Engineering - Be, Civil Engineering

Diploma, Computer Engineering