Neha Shukla Email & Phone Number

Seattle, Wa, Us

Seattle, Washington, United States

1. Developed solutions to improve the storage and cache freshness of AWS account metadata, enabling efficient creation and maintenance of AWS Support customers and enhancing downstream service dependencies.2. Led the migration of CI/CD infrastructure and AWS resources for the AWS Support Customer Profile service from Live Pipeline Templates (internal Amazon infrastructure) to the Cloud Development Kit (CDK). This service, composed of 8–10 internal micro-services, impacts over 70 internal AWS services. Created a comprehensive migration plan, unblocked the team from migrating stateful resources like S3 and DynamoDB without production disruption, and enabled faster product launches in other AWS partitions.2. Designed and implemented a solution to retrieve and store customer metadata for a new product line: Partner-Led Service customers for AWS Support.3. Re-architected Trusted Advisor (TA) customer automation service by reusing enterprise accounts off-boarded from one AWS organization to another and adding fault tolerance to the system. This improved the availability of missing/failed TA customers by 6%, allowing AWS customers to benefit more consistently from the Trusted Advisor feature.

Seattle, Washington, United States

1. Resolved a scalability issue for ingesting and storing accounts for AWS's largest customer, Amazon, by redesigning the NoSQL storage architecture for the AWS Support Customer Profile product.2. Developed an automated billing data load job for the customer account team by creating a React-based UI and redesigning the backend infrastructure to support on-demand requests. This solution eliminated nearly 500 on-call tickets annually.3. Designed and implemented the backend for the Risk Management Service, a key component of the AWS Trusted Advisor Priority product. Delivered a solution to ingest and manage AWS account risks for over 650,000 resources of Enterprise support customers, integrating data from ML-generated services, manual inputs from account teams, and bulk requests.

San Francisco Bay Area

Implemented a logs-to-metrics extraction feature for petabytes of historical logs ingested daily using a Scala-based microservices framework. Enhanced continuous intelligence by incorporating insightful and previously unaccounted metrics for over 2,000 customers.

San Francisco Bay Area

1. Designed and developed a Learning-to-Rank-based search ranking framework using Elasticsearch and RankLib to enhance the search experience for next-generation PlayStation consoles and services.2. Addressed the challenge of generating training data by leveraging user activity logs, and improved the usability of training pipelines by building an interactive UI from scratch using the React-Redux framework.

Mumbai Area, India

1. Developed and secured over 800+ RESTful APIs by building Authorization and Access Control framework for Oracle's Banking Admin core application 2. Built Identity management module from scratch and integrated Oracle Digital Banking Experience (OBDX) service to easily support over 6 different LDAPs without performing any code changes3. Closely worked with Business Analysts and Product Managers to perform requirements gathering, designing domains and developing user stories in each sprints4. Came up with multiple proof of concepts(POCs) and prototypes for customization, extensibility, and scalability of REST APIs using Groovy5. Played significant role in migrating OBDX to Oracle Public Cloud. Worked in understanding dependencies between several OBDX architectural components to write cloud deployment automation scripts using chef automation framework.

Master Of Science - Ms, Computer Science

Algorithms: Algorithm analysis, Divide and Conquer, Greedy Algorithms, Dynamic Programming, Complex Data Structures, Sorting.

Btech, Information Technology