Nehy Heinlein Email & Phone Number

Atlanta, GA, US

Alpharetta, Georgia, United States

• Submissions coordination using agile methodologies, routine Jira/Confluence database usage, long term and short term build deployment planning for 4 different live service game studios (Titan Forge, Evil Mojo, First.
• Collaborated with external partners (Sony, Microsoft, Nintendo, Steam, EGS) to capitalize on marketing opportunities and storefront space to ensure visibility for new patches, content, and sales.
• Liaison to all tech account managers from each major platform. Configuring, planning, scheduling, and execution of all of our seasonal and monthly game build updates and content rollouts.
• Adaptation and knowledge of all publishing rules, regulations, and technical requirements to abide by per platform, to allow for swift and seamless deployment of DLC products, build patch updates, giveaways, UA ads.

Atlanta, Georgia, United States

• Customer-focused service with a detailed understanding of sportsline products, medical supports/braces/insoles, patient ailments, managing sales accounts, product codes, and up-to-date pricing information.
• Ability to navigate SAP, webpages, portals, and resources independently to locate answers in a variety of different situations through systematic analysis of processes.
• Issuing of returns/exchanges, printing shipping labels, mailing invoices, answering calls, pulling and distributing inbound faxes, completing Zen Desk tickets, answering live web-chats, communicating effective ship.

Marietta, GA

• Upbeat customer service and client communications aiding to the growth and expansion of 6 additional branches of care, across 4 states, throughout my duration at the company.
• Receiving, processing, and maintaining confidential patient health records pertaining to the HIPAA standards of customer privacy.
• Fielded and directed all inbound phone calls regarding logistics, supply orders, bill pay, and servicing equipment, utilizing my ability to handle high-stress situations with troubled customers.
• Working knowledge of all insurance policies across multiple states.

Dunwoody, GA

• Organized, managed, and served banquets, company gatherings, and individual clients, bringing in over 400 invoices in monthly revenue.
• Consistently adhered to quality expectations and standards to allow my new hires, and company vast opportunity for repeat business.

Dunwoody, GA

• Managed all payroll responsibilities for over thirty (30+) staff members each night.
• Mastered sales techniques and motivated the sales force.
• Oversaw opening/closing staff duties and trained new waiters and floor staff on prioritizing tasks, safety procedures, proper food handling, and restaurant protocols.

Smyrna, GA

• Integrated an efficient method to work out back stock and conserve product being served in the store.
• Handled over $8,000 worth of daily revenue while working the cash wrap.

Smyrna, GA

• Accommodated patrons of the restaurant and provided a friendly and relaxing dining experience.
• Working knowledge of all food and alcoholic beverages served.

• Memorized chorale music effectively, so as to teach 30 soprano voices proper technique when pronouncing vowels/consonants, dynamic notation, and breath support for the assigned repertoire.

Kennesaw, GA

• Managed multiple festivals throughout the Atlanta area in order to generate potential business clients.
• Organized call center tickets, set-up, distributed surveys, and motivated the sales force.

New Orleans, LA

• Performed a vast array of classical repertoire for the clientele of the restaurant.

Classical Voice Performance

Classical Voice Performance

CCCEPA - Cobb County Center for Excellence in the Performing Arts