As a senior leader, currently working in the tech space, I leverage broad-spectrum business experience to develop people and processes that optimize organizational performance and accelerate profitability across multiple industries. My expertise spans the full range of people and culture leadership—from building an on-boarding operations team to building an HR operations team, both from scratch, with a current focus on talent management, employee engagement, training/development, asset management, internal and external billing and vendor relations.As a bilingual (English/Spanish) executive, I bring cross-cultural sensitivity to inspire top performance from multidisciplinary onshore and offshore teams. Throughout my career, I have been been repeatedly tapped to create departments and processes from the ground up, thanks to my entrepreneurial mindset and keen problem-solving skills. Give me a mission-critical assignment, and I will figure out how to get it done in record time while delivering exceptional results. Currently, I am the Vice President of HR, Administration and Retention at Zuppler, a privately held SaaS enterprise that provides an online ordering platform for 3K restaurants and food delivery services globally. Previously, I served as Zuppler’s Vice President of Operations, where I built a 15-member operations team that supported 300% increase in new accounts within two years. My early career experience includes leadership positions in direct marketing and call center marketing. Some of my memorable career highlights, among many, include:  Corporate Culture: Designed and launched initiative that raised employee satisfaction by 20%. Introduced quarterly climate surveys and personally met with every employee globally to obtain feedback and strengthen engagement.  Crisis Management: Set and implemented company-wide WFH policy in response to COVID-19 pandemic. Produced 75% increase in employee satisfaction and 20% decrease in PTO usage.  Operations Excellence: Executed strategy that powered 500% revenue growth in six years.