Director, Business Intelligence
- Directed a global team of 45, including 2 managers, prioritizing coaching and mentoring of team members to continue to strengthen a high-skilled team.
- Developed end-to-end self-service BI capabilities, improving descriptive and predictive analytics.
- Managed CRM infrastructure transitions, ensuring data integration, particularly with Salesforce Lightning.
- Collaborated with cross-functional teams across IT, Finance, Sales, and Engineering to support operations.
- Managed ad-hoc requests by creating and presenting unified data reports for executives for clear decision-making.
- Built scalable self-service dashboards and data pipelines, driving process improvements and automation.