Directed a global team of 45, including 2 managers, prioritizing coaching and mentoring of team members to continue to strengthen a high-skilled team.● Developed end-to-end self-service BI capabilities, improving descriptive and predictive analytics.● Managed CRM infrastructure transitions, ensuring data integration, particularly with Salesforce Lightning.● Collaborated with cross-functional teams across IT, Finance, Sales, and Engineering to support operations.● Managed ad-hoc requests by creating and presenting unified data reports for executives for clear decision-making.● Built scalable self-service dashboards and data pipelines, driving process improvements and automation.

Transformed a regional team of 18 into a global team of 40, expanding ownership to include all Dell businesses.● Pioneered the creation of self-service dashboards, OLAP cubes, and data pipelines, evolving technical skills to support the company’s analytics infrastructure.● Empowered executive decision-making by analyzing data, presenting data, and communicating recommendations.● Led data integration during acquisitions like the Dell/EMC merger, standardizing critical metrics and processes.● Ensured internal customer success by proactively identifying and implementing improvements.● Facilitated CRM evolution across multiple different systems, optimizing data delivery.