Neil A Smith, Mbcp Email & Phone Number

Wilmington, Delaware

Wilmington, Delaware

• DXC Technology: Merger of CSC and HP Enterprise ServicesDXC Continuity Services Offering Manager and Evangelist responsible for the development, global release and deployment of traditional and digital Data Center Recovery Services (DCRS), Continuity Program Management (CPM) and Advisory services used to pull through to digital hybrid, public and private cloud recovery infrastructure platforms. • Responsible for DXC global education and training of the DXC Managed Service offerings. Structured tier Sales training included DR Plan Management, DR Exercise Management and the integration of DR Change and Service Request Management as part of the overall managed service offerings.• As an Offering "Evangelist", responsible for full Continuity Services (CS) offering portfolio and partnership with the DXC Sales Specialists to sell, support and implement the portfolio of DXC CS services, both in the traditional and digital recovery environments.

Newark, De

• Commercial Accounts Manager for CSC BCS Americas Region. Direct management of all Americas Region BCS account managers who support and manage BC/DR industry services for CSC customers. This includes all people management responsibilities as well as all customer executive leadership relationship management for daily BC/DR operations and alternate site recovery strategy implementations. Management of BCS engagements that include life-cycle managed services of Business Continuity Management (BCM) program maturity, Risk and Business Impact Analysis (BIA) Assessments, Business Continuity (BC), Disaster Recovery (DR) and Crisis Management (CM)/Emergency Response (ER) planning and testing.• Neil manages a very close relationship with Sales and Account Management Teams to provide management consulting and implementation of CSC BC/DR service offerings within multiple strategic accounts. This includes new business, ITO transitions and BC/DR consulting opportunities. • Execution and delivery of all CSC Business Continuity Planning and Consulting services for North America. This includes strategic development and documentation for all BC and DR Plans, BIAs, Recovery Strategies, Risk Assessments, Gap Analysis and Test Management methodologies.• Managed the development and implementation of CSC’s Business Continuity Maturity Assessment service offering. As part of this Assessment service, Neil published “CSC and the Business Continuity Maturity Assessment Program” white paper outlining the roadmap to better lead and direct organizations focusing on BC/DR maturity.

Wilmington, Delware

Direct management and support of CSC's Corporate Sustainability Services (CSS) headquarters organization in the development and rollout of the CSS Business Continuity Management (BCM) Program. The BCM Program consists of a 5-phase approach to the development and implementation of Corporate HQCrisis Management Planning (CMP) including Emergency Response Planning (ERP), executive notification, Emergency Operation Center (EOC) control and DR scenario testing. This phase also includes Business Impact Analysis (BIA) and Risk Assessment (RA) completion for Corporate HQ locations.Business Resumption Planning (BRP) for critical Corporate Business Units within HQ.BCM for CSC global leadership sitesBCM for all other CSC global locationsRoll into complete CSC Corporate Global BCM Program including oversight and auditManage the Pilot program and global deployment of LDRPS (Living Disaster Recovery Planning System) software throughout the global Business Continuity Services (BCS) regions within CSC. This entailed alignment of CSC disaster recovery contract accounts and support of client DR Test Management and Disaster Recovery Plan development and maintenance within the LDRPS software tool.

Wayne, Pennsylvania

SunGard AS purchase of Strohl Systems Group

Wayne, Pennsylvania

• Responsible for all Consulting Sales/Professional Services recovery planning consulting services, including new business development in North America. Consulting Professional Services include implementation and migration of LDRPS, PLANet, BIA Professional, NotiFind and Incident Manager Powered by WebEOC software.• Overall account management for all North America consulting engagements.• Consultant staffing responsibilities for all consulting engagements ensuring maximization of consultant utilization per project. Overall consultant utilization of 70%.• Achieved $3.2M in signed consulting engagements (128% of quota).• Work with SunGard Availability Services account management to drive new Consulting Sales and Business Availability services for all SunGard software product platforms

Wilmington, Delaware

• Responsible for all CSC Business Continuity Planning and Consulting services in North America. Services include strategic development and documentation of Business Continuity and Disaster Recovery Plans, BIAs, Recovery Strategies, Risk Assessments, Gap Analysis and Contingency Testing methodologies.• Worked closely with CSC Global Business Continuity Services management in Europe and Australia to standardize all recovery planning services methodologies, tools, and documentation.• Performance, as a principal project manager of multiple DR/BC consulting engagements. Billable utilization rates of 82% - 93% annually resulting in $1,500,000 per year revenue streams. • Worked implemented partnership agreement within the CSC – SunGard Global Master Agreement, leveraging the SunGard Availability Services Consulting organization to provide technology and recovery planning resources for CSC-client business continuity consulting engagements.• Responsible for project management of all CSC recovery planning services projects. This includes implementation of project management methodologies and procedures during each CSC internal or external client engagement. Use of PMI methodologies and best practices from completion of PMI Project Manager Development & Certification Program – August, 2001.o Planning, Scheduling & Control Techniqueso Cost Managemento Multiple Projects• Management of CSC BCS Contingency Services Managers (CSM), Business Continuity Managers, and external Project Managers and Consultants during their performance on CSC client engagements.• Management of CSC BCS CSM personnel during planning, execution and post-test processes for contingency testing activities based on client contractual requirements.• Work closely with CSC Line of Service (LoS) organizational management, along with CSC CSI organization management to develop disaster recovery and/or business continuity solution services for CSC outsourced and non-outsourced clients.

Newark, Delaware

• Development and documentation of the Pinnacle Alliance Business Continuity Program. The PA BCP identifies the critical business functions of CSC and the Alliance partners and their business recovery responsibilities necessary to maintain Alliance business functionality during a disaster that affects the J.P. Morgan technology infrastructure.• Responsible for managing all contingency test compliance activities for CSC Pinnacle Alliance in support of the J.P. Morgan Delaware and New York data centers. These activities include the management of JPM business related contingency projects using CSC’s Pinnacle Alliance Business Continuity project managers and the use of established project management methodologies.• Management of recovery site vendor contracts as well as the scheduling and execution of contingency tests at alternate recovery site locations.• Management of compliance with the Pinnacle Alliance Business Continuity service level agreements (SLAs) as specified in the Pinnacle Alliance contract between J.P. Morgan and CSC and the monthly reporting of the same.• Management of JPM Business service levels with regards to Recovery Time Objectives (RTOs) and Recovery Point Objectives (RPOs). This includes baseline contingency testing of and compliance within the JPM Business RTOs and RPOs. • Contingency test compliance for JPM business applications covering technology platforms for mainframe, midrange, and distributed client/server as well as the supporting network infrastructure.• Monthly reporting of all Full Time Equivalent (FTE) spend as tracked for business continuity projects.• Documentation and implementation of Pinnacle Alliance Statement of Service policies for contingency test compliance.

Wilmington, Delaware

• Lead consultant and project manager for business recovery client engagements spanning multiple platforms, i.e., mainframe, midrange and client/server. In depth experience in Environment Analysis, Business Impact Analysis, Recovery Planning/Testing, and Recovery Strategy methodologies.• Managed multiple IBM technical resources as well as the client’s project management personnel. Results of each engagement include: on-time delivery, within the client’s budget, over 50% profitability to IBM/ISSC, and IBM’s highest customer satisfaction ratings.• Executive management and operational staff relationships result in additional consulting revenue averaging 30% of the original contract value.• Develop and present all consulting marketing proposals to client executive management. Throughout each engagement conduct planning sessions, backup and recovery procedure workshops, and network strategy sessions.

Greater Philadelphia Area

• One of two check/item processing support systems engineers for the Delaware Valley region. Supported all financial institutions running check-processing volumes on IBM item processing equipment. Models supported: IBM 3890, 3890-XP, 3891, and 3892 reader/sorters.• Supported IBM’s Check Processing Control System (CPSC) operating system installations including releases for check-image processing.• Supported clients with in-house retail and wholesale remittance lockbox processing operations.• Worked with IBM Business Partners to develop remote item processing solutions for disaster recovery purposes.

Dallas/Fort Worth Area

• Supported BancTec’s sales organizations in marketing all remittance and item processing reject repair products nationwide. Generated and presented proposal material to BancTec clientele.• Developed BancTec’s PC-based sales and lead tracking relational database called the Target Market System (TMS). TMS tracked all BancTec sales leads through the win/lose marketing cycles and provided demographic competitive analysis.

Kansas City, Missouri Area

• Sold NCR’s finance industry line of products to financial institutions ranging in size from small independent banks to large financial bank corporations. Products ranged from single and multi-pocket proof equipment to high-end reader-sorters attached to host mainframe systems.• Established NCR’s first national credit union contract providing desktop check encoders to credit unions.

B.S., Business Administration, Economics, Business Policy

Biology, Chemistry

Activities and Societies: Zeta Beta Tau Fraternity