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Neil B. is listed as L2 Senior Customer Support Engineer at Zenoss, a company with 120 employees, based in San Antonio, Texas, United States. AeroLeads shows a matched LinkedIn profile for Neil B..
Neil B. previously worked as Senior Customer Support Engineer at Zenoss and Customer Support Engineer at Zenoss. Neil B. holds Master'S Degree, Information Science from Penn State Great Valley.
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Neil B. is a L2 Senior Customer Support Engineer at Zenoss. Colleagues describe them as "Neil and I worked together for nearly a decade. During that whole time, he built and maintained a reputation for being a highly intelligent, motivated Support Engineer who would do whatever was necessary to help ensure our customers were thrilled with our product and our service. Neil's dedication, technical expertise, and willingness to jump in and tackle the most complex issues made him an extremely valuable asset to the Zenoss L2 Support team -- a team that, to this day, is among the best support teams I've ever encountered. Given the opportunity, I would gladly hire Neil to work with me again in the future."
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Austin, Texas, United States
Provide timely application support & integration for Zenoss application stack.Accountable for solving complex technical issues for customer base. Work on escalated issues from L1 engineers. Correspond with customers using Zendesk ticketing software, chat & phone.Provide python and bash scripting for process automation.Create solutions to solve customer.
Austin, Texas, United States
Provided timely customer support for Zenoss application stack. Worked and collaborated on issues with other L1 engineers.Continued all Customer Support Engineer duties from previous role.Performed root cause analysis to customers and implemented corrective changes.Created documentation using Atlassin Confluence articles.Created solutions to solve customer.
Austin, Texas, United States
Worked as a customer support engineer for Zenoss providing cloud, saas, and on-prem technical support for the entire Zenoss product line (Control Center, Resource Manager, Analytics, and Service Impact) which utilize Infrastructure monitoring protocols and methodologies such as SNMP, WMI, WinRM, etc. Our customers have a wide variety of mixed environments.
Austin, Texas, United States
Worked as a systems engineer for one of Austin’s top rated IT managed service providersdelivering IT consulting services to small to medium sized businesses. Served as the main technical resource and account manager for a variety of small to medium sized organizations across many different industries in the metro area. Was responsible for delivering.
Austin, Texas, United States
Was responsible for company's operational IT needs including the implementation and integration of system and technology initiatives necessary to achieve organizational goals.Duties included developing, recommending, and documenting plans, procedures, checklists and standards, managing technology assets, network management and ensuring network operations.
Phoenixville, Pennsylvania, United States
Was responsible for day to day IT operations to ensure maximum systems uptime.Oversaw Help Desk operations from initial call to ticket resolution. Managed company Inter-Tel 5000 phone system; call routing, new users, hunt groups, voice mail, etc. Implemented company ERP system (QAD), from initial installation, data migration from previous ERP system.
King Of Prussia, Pennsylvania, United States
Managed entire technical support operations to ensure corporate employees and franchisees receive friendly, prompt, and accurate technical assistance.Performed operational network administration and support. (Windows 2000/2003 Server installation and configuration, server hardware maintenance (Raid configuration, memory and drive upgrades,service packs &.
King Of Prussia, Pennsylvania, United States
Provided desktop and network support for 250+ corporate users in addition to phone support for a 500+ franchisee end user base.Was responsible for installation, configuration, and troubleshooting of hardware and software related issues. Maintained all IT technology related devices such as PC’s, laptops, servers, copiers, scanners,fax machines, handhelds.
Other employees you can reach at zenoss.com. View company contacts for 120 employees →
Brady Vance
Colleague at Zenoss
Austin, Texas, United States, United States
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Kimberly Kish
Colleague at Zenoss
Austin, Texas, United States, United States
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Andrew Scott
Colleague at Zenoss
Round Rock, Texas, United States, United States
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Eddie Gillis
Colleague at Zenoss
Pflugerville, Texas, United States, United States
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Christopher Loss
Colleague at Zenoss
Austin, Texas, United States, United States
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Lita Rosario
Colleague at Zenoss
Austin, Texas, United States, United States
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SP
Steve Paras-Charlton
Colleague at Zenoss
Cowichan Bay, British Columbia, Canada, Canada
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JL
Jake Lampe
Colleague at Zenoss
Round Rock, Texas, United States, United States
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KC
Kelly Collier
Colleague at Zenoss
United States, United States
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DM
Dan Mullen
Colleague at Zenoss
Austin, Texas, United States, United States
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Quick answers generated from the profile data available on this page.
Neil B. works for Zenoss.
Neil B. is listed as L2 Senior Customer Support Engineer at Zenoss.
Neil B. is based in San Antonio, Texas, United States while working with Zenoss.
Neil B. has worked for Zenoss, Modular Technology, Ldr Holdings, Llc, Boehringer Laboratories, Llc, and Maaco Corporation.
Neil B.'s colleagues at Zenoss include Brady Vance, Kimberly Kish, Andrew Scott, Eddie Gillis, and Christopher Loss.
You can use AeroLeads to view verified contact signals for Neil B. at Zenoss, including work email, phone, and LinkedIn data when available.
Neil B. holds Master'S Degree, Information Science from Penn State Great Valley.
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