I manage the Help Desk of a successful MSP. My role involves delegation of tasks to my team of technicians. 1st and 2nd line IT support. Project management and planning. Making sure the team completes their calls in a timely manner, etc. Communicating with customers to keep expectations realistic and and the client happy. Regular reporting on service requests, device auditing, licensing etc.I've also successfully assisted and managed onboarding new SLA clients, involving 365 mail migrations, site-auditing, Sharepoint migrations, etc.Skills include:- Communication- Problem solving- Ability to work, plan and delegate under pressure- Multi-tasking

As a Junior Designer my tasks include:- taking a book from concept to print, working closely with editors- typesetting and layout from concept designs passed down from senior designers- working with authors during key aspects of design and production - creating concept designs for new titles- cover design & typography- picture selection, and image correction (in Photoshop) if needed - various tasks including creating map templates, diagrams etc. in Adobe Illustrator- creating TIs and blads for new and reprinting titles- designing posters and/or adverts for titles if needed- having the fulfillment of paging through my work once it's in print

Part time between December 2010-June 2012Full time contract from June 2012-December 2012Full-time permanent from January 2013-June 2014Tasks include:- helping with various design tasks, such as editing maps, inputting corrections (inDesign, Illustrator), setting up images for print- converting InDesign and PDF documents into optimized Web PDFs for the eBook and digital trade- typesetting- book layout from concepts handed down from senior designers- readying titles for print

As a shop floor sales assistant my duties were:- assisting customers, ranging from professional artists to students in the purchase of various art materials, equipment, etc.- manning the tills- maintaining stock levels and ordering in any special requests - maintaining and putting together displays- helping with any customer issues/complaints- dealing with any special orders requiring deliveryI was also in charge of a specific section of the store dealing with artist portfolio folders - a strong area of sales.

- Distribution of advance copies of books to the authors and libraries. - Maintaining and updating filing system- Digital archiving of books (writing them to CD, labeling etc.) - Assisting editors and designers in various tasks such as scanning photo slides etc. - Corrections in books, creating maps (in Freehand and Illustrator), sourcing and sorting pictures etc. - Cropping and resizing images, creating hi-res jpegs, cleaning up of images, etc. (in Photoshop and Illustrator)- Compiling AI sheets if needed- Update of imprint pages and adding corrections to books for reprinting (in Adobe InDesign and Quark).- Other general office administration