Skilled in crafting value-based approaches to target customers, utilising robust technical acumen, communication, and negotiation skills to drive successful deals and ensure clients recognise and understand the value added. Expertise in managing the sales lifecycle with a consultative approach to understanding and meeting client requirements. Exceptional organisational and analytical capacities combined with a methodical and structured approach to work. Proficient in leading cross-functional teams to develop compelling proposals in line with client objectives with specialisation in managed services / outsourcing. Collaborative and methodical approach with a talent for creative writing and illustration to help disrupt traditional models and elevate service delivery standards. Passionate advocate for workplace well-being, certified as a Mental Health First Responder, excelling in collaborative and inclusive environments. Eager to apply a unique blend of humour, empathy, and strategic vision to drive innovation and foster strong client relationships.

Responsible for working with Client's from all industries to determine their requirements for Outsourcing their services (Application, Infrastructure, Business Process). Requiring meetings across the organisation to conduct analysis and due diligence to frame an initial solution. Review Client financial data to understand the present cost of ownership, to help determine what could be done to lower that cost, whilst improving Service Delivery service levels and quality. Present my findings internally for review considering input from multiple teams, whilst explaining what the Client has asked for and where I believe the Client is at within the Outsourcing maturity spectrum. The right pace to achieve maximum savings is critical to determine to avoid the Client organisation having too much change at once. Seeking internal approval to submit the solution on behalf of Accenture, including pricing. Depending on the value of the deal the approvals could be industry, regional or global. I have taken deals to all forums to explain the opportunity, explain the proposed solution, outline the financial model and the benefits to the Client and Accenture.As an Enterprise Architect I would sit across a team of architects to build a multi-tower solution that meets the needs of the Client. This role requires a greater understanding of the scope items and where they fit in the overall picture. There are multiple moving parts in this role and much of the role is working with the Client and managing internal processes and procedures to make sure that the deal is ready to go through the approval stage gates. The Solution Architect and Enterprise Architect role has many masters requiring the need to manage upwards as well as downwards.

Initially responsible for the Quality and Process Improvement of all Application Outsourcing accounts in Australia and New Zealand. This required me to visit each account on a monthly then quarterly basis to assess their alignment with Accenture's methodologies, e.g., Service Delivery, Project Management, Application Development. After each visit I would provide feedback to the Account Lead and then pass on the result and actions to a centralised team for reporting. I performed in this local role for approximately two years. I then took on the Quality and Process Improvement Manager for APAC role, working with teams across Asia Pacific to standardise the review and reporting process. To do this, I worked with a team in the US to design and develop an Excel based tool to capture artefacts, actions and results centrally. The tool was based on Accenture's core Service Delivery framework and provided an Executive Summary with detailed tabs to drill down for more detail. The tool was taken up globally and was being used across all teams for a period of around three years. I left this role as the Quality Process Improvement initiative was being taken in a direction, I didn't think was correct. I moved on to the Solution Architect role next.

My initial role was Service Management Lead as part of a Service Transition project between two power companies. This required me to work with both organisations to develop the 'To Be' Service Management model, including underpinning tools, service levels agreements, user profiles etc. and the Governance approach that would sit across the new organisation and report into the two power companies. This was a challenging role as the two power companies worked in very different ways and had differing views on how the new entity should operate. An agreed position was reached and we went live successfully as planned. The Service Management project was one part of the overall Service Transition approach.I then moved on to a large mining company who wanted a Service Management function implemented for its new SAP solution that it was rolling out. I implemented the Service Management function for the organisation with a Service Management team comprising all Client resources. This was a challenge, but with us all working together and having respect for each other we managed it.As a result of the Service Management work. I joined the much larger SAP Project team to develop the Service Management framework for the global SAP template rollout. As part of the Service Management rollout, I was asked to take ownership of the SAP Application Service Delivery team, whilst they interviewed for a longer-term person. I ran the team for six months, stabilising the implementation and working through the Service Management deployment.I left Brisbane and went to Sydney to take up my next role.

I moved from the UK to Melbourne, Australia to take up a Service Management role within the Service Transition team. I took on a number of roles during this time, including - Service Management Lead, Service Transition Lead, Vendor Manager, Software Acceptance Lead, Project Manager.

I moved from the Stock Exchange to MCC, France (Car Manufacturing to take up a Software Acceptance role within the broader production line project team. I took on a number of roles during this time, including Software Acceptance Lead, Y2K Test Lead, Service Management Lead, IT Change Management Lead.

London Stock Exchange 1986 – 1992 - Computer Operator, Operations Shift LeadAccenture @ London Stock Exchange 1992 - 1997 - Operations Shift Manager, Application Support Lead, Project Manager, Testing Lead