Neil Broccardo Email & Phone Number

Chicago, Il, Us

Tinley Park, Illinois

Tinley Park, Illinois

Lisle, Illinois

• Assist manager in discussing goals and objectives with individuals on the Globalcare Support sales team. • Worked with team manager and senior management to formulate new performance metrics to keep our team aligned with changing business conditions. • Key person with onboarding process and responsible for training new employees and contractors. Training communication methods include Webex meetings, conference calls, and traveling to GE office as needed. • Create training content for old processes and continue to create ‘How to’ worksheets in keeping team up to date with changes to CRM and pricing models. • Monitor and generate reports for North American renewal pipeline in Salesforce.com to ensure opportunities are being qualified and quoted within our goal of 60-90 days prior to expiration. Distribute reports to team and assign opportunities to individuals responsible for specific sales territories. • Assist manager in escalated issues around renewal quotes and sales opportunities. Depending on the severity of the issue, conference calls, WebEx meetings, or a simple phone will be required. • Proactively monitor incoming emails via team mailbox, cases in CRM, and phone que to ensure team is fulfilling our goal to act within 24 business hours. • Represent team in daily functions when team manager is out of the office for business or vacation.

Lisle, Illinois

• Maintain SalesForce opportunities for customer support contracts and quote all renewals within 60-90 days prior to expiration. • Work with sales channel on follow-up's by holding bi-weekly conference calls with GE partners to gather updates and leverage information to help close sales opportunities. • Accurately forecast renewal pipeline using DOMO dashboards/cards and attend weekly calls with commercial leaders to advise of any changes and progress. • Took part in sales promotion for Q4 of 2015. Went well above the expectation and goals for this promotion by working with channel in closing over $1mm in promotional orders. • Exceeded opp plan and stretch goals in 2015 for renewals. In 2016 Q1 & Q2 exceeded volume goals and reached top tier bonus potential.• Manage cases in Salesforce to assist customers with version upgrades, renewal inquires, and general questions regarding software and contract renewals. • Further education of GE software by attending training sessions with Product Managers and also by using GE's EDGE learning system. • Attended week long leadership course at GE Crotonville. • Added value to multiple projects outside of job scope including; Net Asset Value project, Revenue Recognition with GE internal auditors, UAT testing SalesForce.com to help with transition out of old crm, and interviewed candidates for Globalcare associate position.

* Routinely analyze dollar exposures to ensure customer credit limits are within terms.* Review monthly statements to confirm payments are on time and make daily calls to customers in need of collection.* Release new orders after evaluating customer’s credit line.* Assess customer statements to find and resolve billing related issues such as short payments, over payments, credit/debit memos and skipped invoices. * Analyze financial statements, trade references, and other information sources to evaluate risk and establish credit terms.

* Managed over 200 accounts with $10MM plus in annual sales while proactively starting up new business relationships.* Achieved sales on several target accounts in excess of 6 figures in 2009. * Contact customers daily to follow up on open inquiries to secure orders.* Perform cost analysis to maximize profitably on calculated profit margins.* Assist in forecasting inventory levels with new and existing accounts.* Observe open orders to ensure on time delivery and make prompt phone calls to inform of any delays.* Assist in maintaining contractual agreements by analyzing cost and sufficient inventory levels.* Travel with outside sales to visit and entertain customers.* Stay up date with market conditions such as commodity changes and communicate information to customers.

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General

Associate Of Science (A.S.)

Education record