Neil Burt Email & Phone Number

Plymouth, Minnesota, United States

• Supported Tooling & Accessories Department of a top CNC machine tool metalworking distributor in a busy and demanding warehouse setting• Tracked department metrics and generated reports for use by company leadership• Liaised with sales representatives of various custom product suppliers as primary warehouse contact• Worked with team members to ensure efficient management of customer orders• Reviewed and analyzed packing slips and prepared customer orders for shipment• Organized hundreds of tooling, accessories, and related products for delivery to multiple customers daily• Collaborated with personnel from other departments to serve customer needs• Distinguished between priority tasks and delegated group responsibilities to team members• Purchased supplies for warehouse and Tooling & Accessories Department• Assured accuracy of order fulfillment by performing quality control audits• Provided excellent customer service to Fortune 500 companies by accurately fulfilling orders in a timely manner

Minnetonka, Minnesota, United States

• Managed a large retail store during open hours in a busy and challenging environment• Led daily pre-open staff meeting to set goals and tone for the day ahead• Assessed and delegated daily tasks to store team members• Provided motivation, encouragement, and training to drive productivity of team members• Reconciled and maintained cash register drawers and store safe• Produced detailed responsibility grid in Excel based on published team member schedule• Provided best-in-class service to customers and resolved or escalated issues in a friendly and professional manner• Participated in regional leadership conference calls• Monitored and promptly reacted to inventory inaccuracy through reports and programs• Picked, packaged, and shipped customer orders from website sales• Received, processed, and secured direct deliveries from couriers• Processed and managed shipment of defective goods, vendor returns, and inter-store transfers• Manifested outbound cartons to be sent to distribution center and vendors via freight or courier• Sorted freight contents based on current store inventory and merchandising needs• Secured and processed customer orders from freight• Organized excess inventory and scanned into storage bay locations• Audited storage bays to prevent inventory discrepancies and to ensure accuracy of replenishment system to keep needed product on the sales floor• Worked product from freight or designated by replenishment system to sales floor• Maintained store operations equipment, i.e., hand-held scanners, radios, printers, computers, tag guns, pallet jacks, conveyors, cardboard baler, and trash compactor• Loaded cardboard bales, large or sensitive store waste, and outbound cartons onto truck• Met operational deadlines and drove sales of key metrics, including lines of credit, extended warranties, and loyalty program memberships• Supported retail store front end functions by manning cash registers and customer service and registry desks