Neil C. Email & Phone Number

Rochdale

As the Manager of Technical Support at Zen, I am responsible for delivering award-winning service to our vast retail customer base of c.120,000 individuals. Under my leadership, a team of 5 team leaders work together to ensure that our customers receive unparalleled service through empowered, consistent, and engaged management.Reporting directly to the.

Rochdale

Taking the lead in creating compelling and profitable propositions for Zen's residential customer base.A hands on role working closely with Sales, Marketing, Product, BA, Sys Dev, Networks, Internal Systems and other cross divisional functions. Analysing competitors, conducting market research and keeping a close eye on future technologies to identify.

Rochdale, Greater Manchester, United Kingdom

• Managing the Voice Product Portfolio for Zen's Small Business and Residential Division. Reporting directly to the MD. My role includes in-life management and on-going development of the Voice portfolio using agile.
• Working collaboratively with with third party suppliers and internal stakeholders, to ensure new products being developed are tailored appropriately for the Small Business & Residential audience from a commercial.
• Ensuring the relevant sales, provisioning and operational processes associated with new and existing products are developed in a timely and efficient manner and are fit for purpose.
• Monitor product performance on a monthly basis and report on the success of products in terms of unit sales, margin contribution, operational performance, customer satisfaction and retention.
• Coordinate marketing initiatives and activities between Marketing and Sales to drive product sales and collate data to evaluate the success of each campaign.
• Develop close working relationships with third party suppliers and internal stakeholders including Telesales, Provisioning/Customer Services, Technical Support, N&I, Systems Development and Marketing.

I managed a team of 10 Technical Support consultants. I supported my staff by encouraging open communication, conducting private 1-1 reviews to review performance, set expectations as well as having informal chats getting to know each person to build loyalty, honesty and trust. I stayed close to what they are doing and their level of performance by.

Stockport, United Kingdom

I ran my own business, a driving school for 3 years. I gained skills in training and coaching individuals on a 1 on 1 basis as well as developing my own ability to self motivate and understand the work load and determination that comes with running your own business successfully.

Manchester

Advanced Gnvq Leisure And Tourism, Merit

9 Gcse (A-C Grades)