Responsible for leading or participating in IT projects involving high level business analysis, process improvement, business reports development and creation, strategic assessment activities, and IT service management. This position works with the Total Quality Manager to assist with producing reports referencing key IT Metrics for internal and external consumption. The Vendor Management position is the primary point of contact for WCU IT strategic vendors. This position is responsible for… Show more Responsible for leading or participating in IT projects involving high level business analysis, process improvement, business reports development and creation, strategic assessment activities, and IT service management. This position works with the Total Quality Manager to assist with producing reports referencing key IT Metrics for internal and external consumption. The Vendor Management position is the primary point of contact for WCU IT strategic vendors. This position is responsible for all stages of IT vendor management operations. This role collaborates with both IT and non-IT leadership to provide recommendations on vendor management best practices, supports development of vendor related service plans, and defines and oversees IT vendor management across WCU IT.The Vendor Management role works with WCU IT senior leadership to define supplier and contract requirements, perform evaluation of new and existing suppliers, perform ongoing maintenance of supplier and contract information, lead vendor performance management and assessment, and participate in strategic vendor contract renewal activities. This position is the primary owner of the IT Vendors and Contracts Management Information System, generating technical and business reports as required by IT executive leadership. Show less

Project Intake Analyst for the Division of Information Technology. Responsible for initial project analysis, scope, definition and resource estimation and working with stakeholders across campus to facilitate project entry into the division's work schedule.Assist on technology projects on an as-needed basis in business analyst roles such as service analysis, service design, business process analysis, requirements analysis and risk analysis.

Hardware break/fix, software management and deployment. SQL-based Query and Report Design via SSRS 2008 to assist ITSM processes and business intelligence decision making.

First and Second line support to Students, Faculty and Staff on Western Carolina University main campus and satellite facilities.

Level 2 technical support analyst. Phone/Email support to partners, escalation/research and data mining/report creation for management. Process mapping and service construction.

IT Systems administrator responsible for desktop, server, network and systems support and configuration.

Technical support specialist supporting Amicore’s wireless-based client server practice management software, Penchart. This software is designed for Electronic Medical Record storage and retrieval and is a full featured application. It follows patient care from initial appointment booking to visits with specialists. It is a highly customizable system running on Microsoft SQL Server and deployed on wireless tablet PCs within a Doctor’s practice. The environment is subject to HIPAA compliance and… Show more Technical support specialist supporting Amicore’s wireless-based client server practice management software, Penchart. This software is designed for Electronic Medical Record storage and retrieval and is a full featured application. It follows patient care from initial appointment booking to visits with specialists. It is a highly customizable system running on Microsoft SQL Server and deployed on wireless tablet PCs within a Doctor’s practice. The environment is subject to HIPAA compliance and monitoring due to access to PHI (protected Health Information) and so required a high degree of professionalism and responsibility. Show less