Neil Carson Email & Phone Number

North Narrabeen, Nsw, Au

Sydney, New South Wales, Australia

Hamilton Island, Queensland, Australia

IT Helpdesk Manager at Hamilton IslandManage the on island IT helpdesk and support teams (8) to ensure optimal uptime of all business systems and infrastructure. providing 24 hr service to the island 3 resorts, 24 restaurants, 4 conference facilities, IGA and retail outlets. Administration of staff rosters Liaise with various vendors/suppliers Corporate Management Team and island Departmental Senior Management.Project Management and implementation of systems and hardware as directed.

Fraser Island

In Addition to the Retail Manager the IT Officer aspect is now included and I am now part of the IT team, providing support to all resort users. Inclusive of all resort systems (proprietary and commercially available).- Property Management Systems- Point of Sales- Various Web Based systems- Hardware (desktop, laptops, servers)- Network infrastructure (switches, cabling, Wifi)- -

Fraser Island, Qld

The General Store at Kingfisher Bay Resort is a general store that sells Fuel (diesel,Unleaded, Gas refills), Ice, fishing bait, grocery items (food, beverage, cleaning and pharmaceutical goods) in addition to fashion clothes and souvenir goods. The Retail Manager role encompasses the management of the shop floor, stores, safety and staffing aspects.- Day to Day management of Resort Village shop operations- Scheduling, appraisal and time and pastoral management of staff- Ensuring procedure and records in place and in compliance with governing bodies- Health and Safety in the work place- Stock control, oversight of receipt of goods, update in stock management system, pricing is accurate, all items on shop floor are barcoded correctly- Processing of invoices, Follow up with vendors as required- Ensuring target margins met- Merchandising, ensuring the store is well presented, and stock is available for purchase.- Reporting to General Manager- Report generation, in house and to vendors- Use of various property management systems- Selection, preparation and display of stock for remote venue kiosks e.g. Cruise ship visits etc.

Global

- Day to day administration of all on-board Information Technology infrastructure- Including Servers, Workstations, and Point of sales, medical specific and other equipment across a variety of platforms.- Oversight of Scheduled IT procedures, backups routine maintenance- Management and oversight of check-in staff during check in procedures, including setup and on site support of required equipment, checking query resolution- Assist security team as needed.- General administration document generation, reporting and scheduling- Co-ordination of vendor support in international environment- Public Health and Safety management as needed (crowd control, evacuation procedures, incedent management)- Daily administration of industry specific applications, (bluvista, MAPS, A-Pass)- User support of Lotus Notes, Microsoft products- User Support of PC’s and Printers both hardware and software- Customer Service, providing one to one support with passengers, including IT related transaction queries.- Assist Communications and other Essential service teams as needed- Credit card/ATM/Handheld machine maintenance, updates etc- Project management and implementation of on board systems, including upgrades, and new system deployments- Interface and co-ordination of projects spanning multiple departments- Host and assist delegates as needed.- Assist as needed Server Virtualization projects- Deployment of win 7 in all departments (~150 PC's)- Setup and admin Rosetta network edition- Preventative maintenance CCTV PC controllers (Dibos)- Assist in training of new IT persons- member of IT setup team on New build, dry dockreference : Pacific Sun, Dawn Princess, Golden Princess, Coral Princess, Island Princess, Regal Princess, Sea Princess, Sapphire Princess, Diamond Princess, Royal Princess, Star Princess, Caribbean Princess, Majestic Princess.- Deployment new internet management system 6 Ships (2015).- Sisco Prime - Mirosoft ISE- Visionline RFID door locks mgmt

Usa/Pacific Islands/Caribbean/Alaska/Australia/Mediterranean

-Day to day administration of all onboard Information Technology infrastructure-Including Servers, Workstations, and Point of sales, medical specific and other equipement across a variety of platforms.-Oversight of Scheduled IT procedures, backups routine maintenance-Management and oversight of check-in staff during check in procedures, including setup and on site support of required equipement, checking query resolution-Assist security team as needed.-General administration document generation, reporting and scheduling-Co-ordination of vendor support in international environment-Public Health and Safety management as needed (crowd control, evacuation procedures, incedent management)-Daily administration of industry specific applications, (bluvista, MAPS, A-Pass)-User support of Lotus Notes, Microsoft products-User Support of PC’s and Printers both hardware and software-Customer Service, providing one to one support with passengerrs, including IT related transaction queries.-Assist Communicatinos and other Essential service teams as needed- credit card/ATM/Handheld machine maintenance, updates etc-Project managment and implementation of on board systems, including upgrades, and new system deployments- interface and co-ordination of projects spanning multiple depatments- Host and assist delegates as needed.- Assist as needed Server Virtualization projects- Deployment of win 7 in all departments (~150 PC's)- Setup and admin Rosetta network edition- Preventative maintenance CCTV PC controllers (Dibos)- Assist in training of new IT persons- member of it setup team on New build, dry dockreference : Pacific sun, Dawn Princess, Golden Princess, Coral Princess, Island Princess, Regal Princess

Princeton, Nj, Usa

-Management of validation specialist-System Administrator (Watson, Clinaxys, Softmax, Pristima, Totalchrom)-Data to day management of Laboratory systems (LIMS)-Validation and testing of LIMS systems(in accordance with prevailing regulatory guidelines 21 CFR part 11, GxP)-Qualification and implementation of analytical equipment in the Laboratory (in accordance with prevailing regulatory guidelines)-Training of staff in the use of these systems-Standard Operating Procedure, preparation and review-Prepare and distribute clinical trial data on behalf of all departments to global clients-Project management and administration of clinical trial projects-Design of clinical trial kits and co-ordination of vendors to provide these during the projects-Preparation of monthly invoicing for trial projects-Liaison between international labs -Metrics development/provision -Quotations for clinical projects.-Audit response/follow up.-Prepare and conduct Presentations for clients-Writing, Maintenance and Admin of various management systems, used company wide(Ms Access)-Assist I.T department on various projects.-Administer IT infrastructure in Analytical division (150 + pc’s) on behalf ofin association with IT department-Harmonization efforts for UK/US facilities.-Working with software vendors on the enhancement of products, the testing and deployment of these.

Princeton, Nj, Usa

-Day to day data management-Develop processes for data management department-Maintain and manage in-house software specific to project and logistics teams.-Standard Operating Procedure, preparation and review-Provide back up to clinical trial project managers as needed

United Kingdom

-Maintenance of lab specific database.-Liaise with laboratory and project teams to ensure timelines are met.-Resolve client and study related queries.-Provide back up to project team and sample handling teams when required.-Provide support to logistics team.-Assist dept head in preparations for meetings and client briefings.-Prepare data and reports for internal and external Audits.-Provide support backup to data team (SAS Training in progress)-Provide backup support to US Site MIS Systems (training in progress)-Design and implement management information software within the department. (access based)

United Kingdom

-Reception duties, meeting and greeting visiting clients-Arranging all hotel, and transport needs for visiting international clients-Managing 12 conference rooms, the conference room diary, arranging equipment, and catering requests-co-ordination of internal conferences and assist with co-ordination of external conferences-Assist marketing department as needed-Assist sales departments as needed-development of security and concierge web access, working closely with IT team

Harare, Zimbabwe

-Installation / distribution of software packages regionally (Malawi, Tanzania, Botswana)-Support on site and telephone support for region-Project planning Uganda IPO (KINYARA) -Day to day support of internal infrastructure-Advisory role for various stock market related projects-Assist on site customers with MSaccess programs.-Involved in writing of various components of main internal systems (MS access, DOS)-Oversee software deployment and training of staff for large transaction projects (IPO’S)for regional clients (Tanzania, Malawi and Botswana)-Onsite running of Sunbird hotels Malawi, Barclays bank - Botswana, Tanzania Cigarette company Tanzania) Initial Public Offerings in association with Financial Advisors, (Pricewater House Coopers/Flemming martin and Edwards)-Distribution and training of new systems to 12 local clients. -Conducting / hosting meetings on behalf of company to promote business, resolve minor issues and source suppliers / staff.-Oversee travel arrangements for the directors, and senior management -Host / co-host presentation to prospective clients

Harare, Zimbabwe

-Single user internet / email support (hardware / software)-Corporate ISP client Support on behalf of MWEB and Zimbabwe Online (ZOL) -Building of Linux mail /internet servers (software & Hardware)-Radio link (2.4GHz ) support -General software support, Microsoft / Symantec / Lotus -Helpdesk support

Harare, Zimbabwe

-Maintenance of wide client base (50 +) on various ZSE stock-market related software, included telephone as well as on site support. (Ms-Dos based)-Maintenance of internal systems and hardware, both servers and workstations-Support front end and back end of internal systems / databases-Member of team leader group in listings of one company in Tanzania and three companies in Zimbabwe-Hands on in the back office day to day transactions in transfer secretarial work, as well as stock broking and market analysis.-Maintain and co-ordinate banking interfaces and transfers in large transactions.-Hands on in Basic Access programming-Sales of software packages -Hands on with running and processing of dividends and electronic fund transfers-Set up and implementation of various security controls on sensitive stationary / digital information-Data capture and letter writing / typing / co-ordination of travel arrangements for director(s)-Record keeping and Filing -Billing of clients, preparation of invoices based on monthly jobs etc.

Harare, Zimbabwe

-Software support - hands on support, installations on site and tele-support on a wide range of Microsoft products (including Ms DOS6.2, Windows 95, Windows 98, Windows NT server & workstation, Ms office 95, Ms office 97, Ms exchange, IE 4, IE 5) as well as a variety of non Microsoft Products (including Norton Antivirus, Dr Solomon, Pastal, Quickbooks, various multimedia related applications)-Hardware - building and preparation of machines for clients as per request, diagnosis and rectification of hardware related issues-Sales - Sourcing and ordering of stock , resale of consumables / peripherals

Graduate Certificate, Information Technology And Strategic Management

ICT80115 ICT802 ICT807 ICT809 ICT813

Diploma Of Leadership And Management, Business Administration And Management, General

BSB51918

Education record

Activities and Societies: Problem Solving Time management

Education record

Activities and Societies: PetreansThe many lifes lessons, taught being at a Boarding School, along with a healthy curriculum, ZIMSEC.

Certificate In Information Systems, Information Technology, Pass

Introduction to Computers Business Information Systems Computer Software Computer Hardware

Diploma - Information Technology, Information Technology, Pass

MS-DOS & Windows Operating Systems Desktop Publishing and Power Point Ms Access Database Word for Windows Excel Spreadsheet

Covid-19 Contact Tracing, Medicine