- Lead on the business marketing strategy, deciding the company message, marketing budgets, and promotional channels.- Created, presented and implemented innovative strategies centred on sustainability, such as an interactive and multimedia nature trail tied in with the launch of a local author’s children’s book based on unique native wildlife.- Proactively reviewed our visitor product pricing across the range, including market comparisons and running costs, presented my findings and recommendations, which were then implemented.- Created our social media marketing strategy along with a range of text, picture and video content, and trained and oversee other staff on posting content to our standards and guidelines.- Applied and presented our application to win awards such as the FSB Ethical, CSR & Green Award, and progressed to the shortlist of the 2024 Cumbia Tourism Awards for the Holiday Park of the Year.

I am responsible for marketing of Moss Wood Caravan Park and in increasing opportunities for exposure of the park to support the growth of the business. Also responsible for the administration of the park and the engagement of customers on site through a range of mediums including social media, our website and live events. In addition, I also assist Skelwith Fold Caravan Park in these areas - particularly where there are economies of scale in performing tasks in tandem across the two parks.I am proud that both Moss Wood Caravan Park and Skelwith Fold Caravan Park are leaders in sustainable tourism. I have presented on this topic to a Manchester Metropolitan University symposium on Sustainable Tourism. I am working to help Lancaster University and Manchester Metropolitan University improve higher education in the field.

Working on local government policy, public affairs, and advocacy for constituents.

Leading on communications and marketing, whilst working with clients on their communications.I specialise in designing political communications material. I am able to help with any aspect of communications and political campaigns. I also research and produce reference documentation such as area profiles.

I maintained an in depth database which would inform my role as the chief strategist in the constituency building up to the 2015 General Election, during which time I led a team of volunteers and paid staff and was the primary local contact for the national party.I created our local messages and the means by which we would distribute this, using methods such as target mailings, leaflets, an advanced website and social media. Ultimately we failed to hold the seat, but saw a swing of just 6.2% against us in the constituency compared to 15.2% nationally – the second best performance in the country.

Managing and recruiting volunteers, Fundraising, Logistical organisation.I write, design and publish communications documents for internal and external use. I produce these in house or procure print services. I am responsible for managing the communications strategy and developing and maintaining the image of the brand.I also maintain our website and manage the use of social media in raising brand awareness and communicating with the public. I manage events for various purposes within the constituency.

Constituency Caseworker for Gordon Birtwistle MP with the following responsibilities:Provide advice and support to constituents on a variety of issues through liaison with Government agencies, the voluntary sector and others to resolve matters.Provide information, advice and support for individuals on a range of financial, health, housing and other issues.Liaise with the appropriate Government agencies, the voluntary sector and others to resolve matters for constituents.Write correspondence and managing constituency diary.Attend surgeries and other meetings to assist the MP in dealing with constituents’ issues.Deal with daily queries from members of the public by phone and in person, taking the appropriate initial action to resolve, document or escalate their concerns or enquiries.Gather relevant information from constituents in order to progress or close the case.Manage own caseload and progress of casework, ensuring all cases are logged, updated with any actions taken and outstanding queries are followed up, with urgent cases reported to the MP.Maintain an up-to-date knowledge of relevant guidelines/legislation as appropriate in dealing with casework.Ensure cases are dealt with in a sensitive and confidential manner.Analyse patterns of enquiries and produce reports.Ensure contact records of constituents are kept, with details of each case by adhering to the Data Protection Act principles and respecting the confidentiality of data at all times.Provide IT support for colleagues across the local network in the office, on a wide range of programs and issues.Assist the work of other colleagues as required.

Westminster office Intern for Sir Menzies Campbell MP, with the following responsibilities:Researched government and party policy.Drafted speeches and articles, along with correspondence on a range of domestic issues and International affairs.Adhered to strict deadlines in response to questions from the general public, the media, MPs and other dignitaries.Liaised with external organizations such as NGOs and Quangos.Assisted in the management of Sir Menzies’s diary.Arranged and conducted parliamentary tours.Dealt effectively and sympathetically with public enquiries.Used several common office programs for word processing, presentations, databases and internet access.

Liaised and worked with the MP and members of the Liberal Democrat Burnley Borough and Lancashire County Council groups.Liaised and collaborated with the Liberal Democrat Campaigns Department on a regional and national level.Composed press releases for regional media.Wrote, designed and produced campaign and informational material.Balanced available resources with the desired campaign plan.

Provide excellent customer service.Talked to customers directly over the phone.Assist customers with online banking.Help overcome customers’ issues.Resolved customer complaints.Assisted less experienced colleagues.Provided feedback on online banking.Used common IT programs and bespoke telephone operating software.