Neil Davis Email & Phone Number

Toronto, Ontario, Canada

Toronto, Canada Area

- Implementation of automated process improvements (UiPath, Macros) to improve data collection, report-building, and management of customer accounts- Development of business cases identifying opportunities for department cost savings ($163K in annual savings)- Thorough understanding of the payment and refund process, collaborating with other departments to align processes and improve end-to-end experience and delivery times for various payment- and refund-related tasks- Prepare and post journal entries to reconcile refunds processed in Wireless systems (for both Rogers and Fido) to cheques issued by Accounts Payable- Complete monthly reconciliations for Rogers Media vendor payments, and Accounts Payable/Accounts Receivable customer refunds

Toronto, Canada Area

- Demonstrate attention to detail by identifying and evaluating issues on customer accounts (e.g. delinquency, irregular account activities and fraud) and provide solutions to customers, and document negotiated settlements and financial plans- Analyze customer accounting information, including internal credit history and financial positions, to update external collection agencies with customer information- Provide outstanding customer service experience by connecting and building rapport with a diverse background of customers

Toronto, Canada Area

- Developed organizational skills while developing and implementing age appropriate programs and executing fundraising and sponsorship campaigns- Ability to develop strong professional working relationships with co-workers, partners, and members of the community, and provide supportive relationships with participants

Accounting

Business Administration, Accounting