Neil Dyke Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Deploying and supporting Windows Servers 2012, 2012r2, 2016, 2019 on physical and virtual environment and delivered technical support to all users in the Windows 7/8/10, Active Directory/GPO, and Office 365 environment• Performing server build, installation, and configuration of Linux/Windows servers under virtualization with KVM, VMware vSphere, Microsoft Hyper-V, Citrix Hypervisor (XenServer), XCP-ng• Supporting Windows, Linux, and UNIX environment running critical customer-facing and inhouse applications; troubleshooting, supporting and administering Citrix environment and publishing applications in both In-house and 3rd party.• Performing professional engineering workstation hardware running Linux/Ubuntu and Windows 10• Performing configuration and troubleshooting of high-end gaming PCs, PC virtual reality with Oculus Rift and Quest 1 and Quest 2 HMDs• Managing user authentication, data, and device management using Google Workspaces (GSuite) and Google Drive; providing Chromebook and Android/Mac user support; managing Chromebooks through Google Workspaces (GSuite) and managing Android/Mac phones/tablets• Performing Microsoft 365 SharePoint/OneDrive/mailbox backup using Dropsuite; Cloud backup using Cloudberry/MSP360 to AWS S3/Glacier storage and Backblaze B2 storage; Datto Sirius and Alto server backup for business continuity and disaster recovery • Providing Microsoft Azure AD (Cloud)/Office 365/SharePoint/OneDrive server and user support; user authentication and Linux/Unix server and workstation management using FreeIPA• Troubleshooting network security includes implementation of firewalls and VPN and perform disaster recovery; providing updates, patching, and software installations via group policies (GPO)• Applying best methodologies & management skills including working on multiple projects, entire project lifecycle, prioritize tasks, managing vendor relationships, providing leadership, documenting projects

Aurora, Ontario, Canada

• Performed and/or help support Tier 1, 2 & 3 hardware, software, and network break-fix services on PCs, Laptops, Network Printers, Servers, etc• Installed, administered and supported Windows NT 4 and Windows 2000 Servers; administration of Active Directory, and Microsoft Exchange Server 4/5 • Performed ITIL and service management and worked on DNS, WINS, DHCP, TCP/IP, and other network services• Involved in daily end-user support for laptops and desktops to address software/hardware issues, software upgrades, and computer maintenance (Deskside, Phone, Remote Access)• Managed mobile devices across the company, along with company logistics and warranty replacements; computer equipment purchasing; and computer planning, replacement, and upgrading

Toronto, Ontario, Canada

• Performed 2nd level technical support activities including software hardware troubleshooting, installations, and upgrades for commercial and business PC and Windows OS machines for North American IBM Help Center • Involved in troubleshooting and resolving any software, hardware, TCP/IP networking issues in a timely fashion• Set up secure WiFi, LAN at remote locations, leading client/server configuration and performance-tuning of crucial infrastructure • Played the role of a trusted advisor providing technical expertise and delivering 24X7 technical support through phone, email, remote, and in-person for all employees and executive officers

Ba, Sociology And Philosophy

Certificate In Systems And Network Administration

Certificate In Fine Art