Neil Eldred Email & Phone Number

United Kingdom

SIA Approved Contractor Scheme Assessor and Management & Product Systems Auditor.The SSAIB is a specialist Certification Body, which offers a wide scope of accreditation within the specialist fields of security services, electronic security and fire systems. Our aim is to provide a comprehensive range of certification services within these specialist sectors. SSAIB’s approach is inclusive of small and larger providers alike. We aim to offer guidance and encouragement to certificated firms and to firms considering certification. With around 1750 companies of all sizes on our register, we certificate the greatest number of security service providers. As a body our remit is to ensure high standards of service and business ethics within the security and fire communities as such we aim to attract professional installers and service providers, of all sizes, to give users a choice of reputable suppliers in their area.

London, England, United Kingdom

Security

Providing staff for many roles including seating stewards, front of house, venue security, office security, traffic duties, car park patrols and VIP security.In addition we have consulted for the Royal Horticultural Society at Hampton Court and Tatton Park. As well as gaining new clients every month we have also completed Royal visits at Brighton and Warwickshire.The flexibility and professionalism we provide reflects our client base, the emphasis of our services focuses on quality and commitment right through the company from management to staff. We are committed to British Standards and will continue to provide the high level of service our current customers have come to expect.Many of our customers who use our services continue to support us by return business and new referrals.

Control Room Manager

Birmingham, United Kingdom

Supervises and works with a team of SOC Co Ordinators providing operational cover for the venue and client 365 days a year 24 hours a day and providing first line management support. Responsible for rostering both myself and team members in line with SLAs to cover operational demands; holidays and sickness whilst meeting the needs of the business.Oversees the day to day operation of the SOC ensuring compliance with operational procedures and instructions. Ensuring effective, accurate, and timely communication to all relevant people; ensuring all incidents are managed in accordance with the IEP and Operational instructions. Ensuring the Venue is safe and secure for staff and visitors.Acting as the hub of communication for an efficient site wide operation.Deploying and redeploying appropriate resources, when required to manage incidents effectively.Managing the response to alarms and alerts in line with Operational instructions.Managing the operation and the technical SOC systems.Responsible for reviewing and updating procedures as necessary. Dealing with all enquires and communications professionally and with the customers’ interest at the fore.Deals with all Emergency Services on a regular basis. Ensuing KPIs and SLAs are achieved.Provide training to team members and offer continuous support and guidance. TWYM appraisals and QIRs and regular one to ones.Totally honest; positive; professional; dependable; self motivated team player who is also energetic; hard working and committed. Always brings his best brand to work and benefits from having over eighteen years full time experience in the Security industry in numerous areas.Competencies include. Excels when working under pressure; is always calm in a crisis; makes confident; considered decisions based on knowledge, experience and other sources available; always aware of the bigger picture and how decisions made impact on others.