• Dealing with customer orders and returns• Gathering and extracting kitchens from the warehouse for delivery• Quality and quantity checks of stock and placing them in the right locations

• Answered phone calls from customers to sort out their queries/requests. If I did not have the authority to do so, I would escalate the issue to management to deal with the situation• Called suppliers to (re)order stock depended on the levels of inventory and organised deliveries• Managed daily cash balances• Regular interactions with customers: passing on messages to the appropriate staff and listening and dealing with customer queries and issues

• Creating dashboards for Fixed Income, Onboarding (client escalations) and Rates and Credits to be distributed to the relevant teams• Creating Client Broker Scorecards to be distributed to the relevant teamso Extracting data and screenshots from Tableau to be included on PowerPoint slides PowerPoint• Attended phone and in person team conferences/meetings• Achieved the sole responsibility of the individual who oversaw the creation and distribution of the dashboards and… Show more • Creating dashboards for Fixed Income, Onboarding (client escalations) and Rates and Credits to be distributed to the relevant teams• Creating Client Broker Scorecards to be distributed to the relevant teamso Extracting data and screenshots from Tableau to be included on PowerPoint slides PowerPoint• Attended phone and in person team conferences/meetings• Achieved the sole responsibility of the individual who oversaw the creation and distribution of the dashboards and scorecards• Achieved a greater understanding of how important this department and my role within the department is to Deutsche Bank Show less

• Producing monthly KPIs to track compliance to a contractor furlough (driving €2.1m of saves)• Performing ad-hoc analysis on Excel around vendor spend• Extracting data from the Deutsche Bank intranet (dbBuyer) and creating vendor packaging documents for Procurement experts to utilise• Pulling information from Deutsche Bank’s employee database

• Oversaw quality control/checks and updated dbClarity (Deutsche Bank’s Project/Program Management Tool) and creating reports• Oversaw the creation and management of a domain page via myDB (DB intranet) – REG EMEA and REG APAC• Updating Excel spreadsheetso Cash Management with pivot tables, bar charts and VLOOKUPso Spreadsheet of overdue items at all levelso RAG Status Milestoneso Data Completeness spreadsheeto Milestones at a project and programme levelo… Show more • Oversaw quality control/checks and updated dbClarity (Deutsche Bank’s Project/Program Management Tool) and creating reports• Oversaw the creation and management of a domain page via myDB (DB intranet) – REG EMEA and REG APAC• Updating Excel spreadsheetso Cash Management with pivot tables, bar charts and VLOOKUPso Spreadsheet of overdue items at all levelso RAG Status Milestoneso Data Completeness spreadsheeto Milestones at a project and programme levelo Portfolio Management Report• Informing my team on how to improve their dbClarity siteso Be more conciseo Highlighting unnecessary and not universally known acronyms, truncated information that does not fit onto the bi-monthly 3 Regulatory Reports, what needs to be capitalised and what programs and projects are at risk, or that are overdueo Spell checking and advising what may need to be abbreviated• Managing my time by completing all tasks assigned to me in a timely manner• A greater understanding how the financial sector operates and functions, how banks regulate and manage themselves which reinforces the importance of attention to detail in banks• Was involved with weekly and bi-monthly meetings Show less

I helped to organise different files such as delivery notes and customer invoices. Filing is important within the business because it facilitates preservation of records to meet the legal requirements and also keeps on record the previous paperwork in case the business would need to refer to it in the future.