• Lead and tailor an Agile/Kanban approach to create an Integration Center of Excellence (COE) for APIs at TSA• Annual cost avoidance of $1.275 million utilizing Mulesoft

• Led a multi-million-dollar project for managing medical evaluations for Uniformed Services Commissioning Programs• Utilized end-user stakeholder workshops in an Agile/Scrum environment, delivering it on-time and on-budget with high customer satisfaction

• Led the Salesforce Infrastructure Project for a 1500-person instance, successfully implementing an enterprise-wide customer data mastering and governance project • Drove 240% reduction and consolidation in data duplication across the enterprise

Implement New Salesforce Infrastructure for 7-11• Generated $2.4M in annual savings through the implementation of Salesforce with a focus on Sales Cloud and Contract Lifecycle Management (CLM) • Facilitated Design Thinking workshops and rapid prototyping within an Agile framework to rapidly deliver project success

Internal Business Systems Management• Implemented and maintained the company’s internal business systems suite (including Salesforce, FinancialForce, InsightSquared). • Led workshops to rapidly create and adapt technology stack to evolving C-level needs • Managed a suite of tools encompassing all aspects of Professional Systems Automation, including lead generation, cash flow, project management, reporting, staffing management, accounting, and revenue recognition • Increased efficiency by 250% by connecting sales pipeline data with project staffing projections, improving overall visibilityDirector of Project Management• Led key account project implementations in healthcare focusing on custom projects • Accounts included Aetna, Amgen, Anthem, BCBSA, FMI, LabCorp, Merck, Nestle, Novartis, Optum, Smith & Nephew.• Success was due to Design Thinking workshops and rapid prototyping approach

Director of Professional Services 2008-2010• Ran Lumigent’s professional services organization providing product implementation services for privileged user and database auditing solutions • Drove 105% increase in services revenue by improving delivery methodologies and increasing client satisfaction and increased staff utilizationDirector, Project Management Office (PMO) 2006-2008• Directed the key projects for Lumigent’s professional services organization, accounting for $4M/year• Established PMO for the Professional Services team• Reworked internal business tools and processes, including financial accounting, project & time management, Salesforce, increasing overall efficiency and reducing administration time by 33%

• Led the Division to achieve the delivery of multi-million-dollar solutions for the telecommunications, health care and financial services verticals.• Managed multiple international, large-scale project implementations, all of which were completed on-time and on-budget.

• Supervised a staff of 33 in all aspects of Instaphone’s country-wide IT infrastructure, over 22 locations.• Implemented the first data warehouse project (Oracle) within the parent telecommunication group. • Re-engineered mission-critical billing system to Y2K compatibility within a tight 3 month timeframe.

Director of Delivery• Implemented design Thinking project delivery methodology• Directed large-scale projects and facilitated the corporate strategic penetration into the large-scale MIS project consulting market• Spearheaded the creation of Breakaway’s proprietary software design and development process, leading to significant contributions to the success of the IPO release.• Directed Breakaway’s largest projects, including those at Onyx Software, The Forrester Group, Giga Information Group, and Citizens Bank.

Work included; • World-wide implementation of a sales compensation system for Digital Equipment Corporation• Design project for Fleet Bank's (precursor to Bank of America) Homelink on-line banking software• Derivatives risk management system for Sonat• Retirement systems for Fidelity• The MECare system for the State of Maine