Neil Heath Email & Phone Number

United Kingdom

Midlands, North Of England & Scotland

Hotelcare is the country’s leading soft facilities management company, providing the hospitality industry with top quality services nationwide. Service provisions include hotels, serviced apartments, leisure facilities, public area services and corporate office space.

Midlands, North Of England & Scotland

London, England, United Kingdom

The UK’s leading provider of outsourced soft facilities management services across the hospitality industry.• Manage, lead and develop regional/ area managers across operations proving a fully integrated soft facilities service for commercial properties, UK and European hotel & apartment brands, management of 1,000+ TM’s• Worked in conjunction with internal & external stakeholders; devising new client SLA’s outlining policies and governance in line with HSE COVID19 guidelines.• Lead and drive partnerships with procurement heads, owners and senior brand stakeholders• Negotiated new strategic commercial agreements and Tupe transfers generating additional annual revenue• Develop new SLAs and bespoke solutions to prospective and existing clients• Developed regional operational teams driving improvements across client service levels and H&S compliance• Drove business KPI / P&L improvements, introducing operational change and devising cost control measures reducing both operating costs & overheads• Introduced new reporting tools, employee reward schemes, as well as new induction and training• Designed and implemented strategy, future-proofing business for growth

Leicestershire, Northamptonshire, Lincolnshire

•Responsible for 20 stores, 950+ team members, achieving sales budget of over £100m•Continued development of store management teams to be accountable for analysing and managing information effectively to identify and problem solve operational issues with stock, personnel, P&L, H&S and legal requirements•Continually set high expectations for excellent customer service, inspiring management teams to lead from the front to create a customer focused environment•Worked in collaboratiion with a team of regional business partners to drive and support the retail operations strategy and regional performance through training, audit requirements and store visits, underpinned with an effective local development and regional succession plan

Head Office & Field Based

•Controlled, authorised and delivered the strategic company trading plan to deliver £1.8 billion of sales •Accountable for leading and gate keeping central control operations to ensure a ‘right first time’ execution service across 400+ UK stores•Implemented a new central communication structure ensuring all retail communications were relevant, timely and delivered in the right tone across 400+ UK stores•Developed, edited, and validated company polices & procedures and related documentation.•Led a cross-functional project team to produce and deliver a new retail operational ‘store standards’ document that was launched and implemented across 400+ UK stores

Birmingham, Warwickshire, Worcestershire, Northamptonshire,

•Responsible for 20 stores, 900+ team members trading over 300k Sq. ft retail space delivering an annual turnover of over £100m across Birmingham, Warwick-shire, Worcester-shire & Northampton-shire

East Anglia

•Responsible for 20 stores, 900+ team members delivering an annual turnover of over £90m across East Anglia.

Worksop (Head Office)

•Accountable for exploring new B2B commercial opportunities to expand the business port-folio •Accountable for multiple B2B accounts within the Multi-channel department, which included; Post Office, Cafe Operators, Pharmacies, Photo-me•Successfully opened the company's first ever Crown Post office. Accountable for contract negotiations through to delivery•Working in cohesion with internal departments and B2B partners to put in place new company procedures to include: revised contracts, SLA’s, H&S compliance, staff engagement and employee reward schemes•Supported and facilitated change with all B2B partners throughout the company re-branding process•Negotiated funding and payment structure with business partners when developing new sites

North London

Responsible for 16 stores across North London 900+ team members delivering an annual turnover of £100m.

North & East London

•Responsible for 19 stores throughout North London•Control P&L in all areas of stock, cash and overheads whilst ensuring KPI targets are achieved•Ensure compliance to a Retail Stockloss strategy to maximise availability and minimise shrinkage •Responsible for store compliance on all Health & Safety legislations and Legal procedures•To train, support and develop managers on all new company systems & procedures, in order to continually improve performance and reduce costs

Various Locations

•Various Branch Manager positions held, responsible for achieving / maximising all kpi’s related to the role to include sales, wages stockloss and overheads through an efficient, productive branch operation.

Various