Neil Heath Email and Phone Number
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Previously held roles: Divisional Director | Head of Region | Regional Manager | Central Operations | B2B & B2C Strategic Projects | Operations ManagerAn experienced executive with an exemplary record of successfully delivering results across a wide range of senior operational and customer facing roles. Possesses strong leadership, interpersonal and communication skills, together with an ability to lead diverse, cross-functional teams. Ongoing team support, coaching and clear direction has formed the basis for consistent achievement of business KPIs through improved productivity and profitability.Key Skills....•NEBOSH Qualified - Attained National General Certificate in Occupational Health and Safety•Scale Leadership – 25 years’ experience of scaled leadership, leading both direct and virtual teams•Adaptability– Managing, gate-keeping operations and communications, whilst delivering strategic initiatives•Communicator– Ability to motivate, influence and provide honest transparent communication to all stakeholders•Team development– Identify, coach and support teams and individuals to reach their full potential•Building relationships– Leads by example promoting trust and respect across internal and external stakeholders•Analytical & Problem solving– Project and change management experience with the ability to work under pressure•Commercial acumen– Takes accountability in establishing competent results driven teams to deliver P&L targets
Hotelcare
View- Website:
- hotelcare.co.uk
- Employees:
- 339
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Divisional Operations Director | Head Of Hr And H And SHotelcareUnited Kingdom
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Divisional Director | Board DirectorHotelcare Jan 2022 - PresentMidlands, North Of England & ScotlandHotelcare is the country’s leading soft facilities management company, providing the hospitality industry with top quality services nationwide. Service provisions include hotels, serviced apartments, leisure facilities, public area services and corporate office space.
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Divisional DirectorHotelcare Jun 2021 - Jan 2022Midlands, North Of England & Scotland
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Regional DirectorHotelcare Mar 2019 - Dec 2020London, England, United KingdomThe UK’s leading provider of outsourced soft facilities management services across the hospitality industry.• Manage, lead and develop regional/ area managers across operations proving a fully integrated soft facilities service for commercial properties, UK and European hotel & apartment brands, management of 1,000+ TM’s• Worked in conjunction with internal & external stakeholders; devising new client SLA’s outlining policies and governance in line with HSE COVID19 guidelines.• Lead and drive partnerships with procurement heads, owners and senior brand stakeholders• Negotiated new strategic commercial agreements and Tupe transfers generating additional annual revenue• Develop new SLAs and bespoke solutions to prospective and existing clients• Developed regional operational teams driving improvements across client service levels and H&S compliance• Drove business KPI / P&L improvements, introducing operational change and devising cost control measures reducing both operating costs & overheads• Introduced new reporting tools, employee reward schemes, as well as new induction and training• Designed and implemented strategy, future-proofing business for growth
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Regional Retail Manager/ Head Of RegionWilko Jan 2018 - Jan 2019Leicestershire, Northamptonshire, Lincolnshire•Responsible for 20 stores, 950+ team members, achieving sales budget of over £100m•Continued development of store management teams to be accountable for analysing and managing information effectively to identify and problem solve operational issues with stock, personnel, P&L, H&S and legal requirements•Continually set high expectations for excellent customer service, inspiring management teams to lead from the front to create a customer focused environment•Worked in collaboratiion with a team of regional business partners to drive and support the retail operations strategy and regional performance through training, audit requirements and store visits, underpinned with an effective local development and regional succession plan -
Senior Central Retail Operations ManagerWilko Jan 2017 - Jan 2018Head Office & Field Based•Controlled, authorised and delivered the strategic company trading plan to deliver £1.8 billion of sales •Accountable for leading and gate keeping central control operations to ensure a ‘right first time’ execution service across 400+ UK stores•Implemented a new central communication structure ensuring all retail communications were relevant, timely and delivered in the right tone across 400+ UK stores•Developed, edited, and validated company polices & procedures and related documentation.•Led a cross-functional project team to produce and deliver a new retail operational ‘store standards’ document that was launched and implemented across 400+ UK stores
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Regional Retail ManagerWilko Feb 2015 - Jan 2017Birmingham, Warwickshire, Worcestershire, Northamptonshire,•Responsible for 20 stores, 900+ team members trading over 300k Sq. ft retail space delivering an annual turnover of over £100m across Birmingham, Warwick-shire, Worcester-shire & Northampton-shire
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Regional Retail ManagerWilko Feb 2013 - Feb 2015East Anglia•Responsible for 20 stores, 900+ team members delivering an annual turnover of over £90m across East Anglia.
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Project Manager-B2B/B2CWilko Mar 2011 - Feb 2013Worksop (Head Office)•Accountable for exploring new B2B commercial opportunities to expand the business port-folio •Accountable for multiple B2B accounts within the Multi-channel department, which included; Post Office, Cafe Operators, Pharmacies, Photo-me•Successfully opened the company's first ever Crown Post office. Accountable for contract negotiations through to delivery•Working in cohesion with internal departments and B2B partners to put in place new company procedures to include: revised contracts, SLA’s, H&S compliance, staff engagement and employee reward schemes•Supported and facilitated change with all B2B partners throughout the company re-branding process•Negotiated funding and payment structure with business partners when developing new sites
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Regional Retail ManagerWilko Jul 2010 - Mar 2011North LondonResponsible for 16 stores across North London 900+ team members delivering an annual turnover of £100m.
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Regional Stock & Systems / Operations ManagerWilko Oct 2007 - Jul 2010North & East London•Responsible for 19 stores throughout North London•Control P&L in all areas of stock, cash and overheads whilst ensuring KPI targets are achieved•Ensure compliance to a Retail Stockloss strategy to maximise availability and minimise shrinkage •Responsible for store compliance on all Health & Safety legislations and Legal procedures•To train, support and develop managers on all new company systems & procedures, in order to continually improve performance and reduce costs
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Retail Store / Training Branch ManagerWilko Mar 1994 - Oct 2007Various Locations•Various Branch Manager positions held, responsible for achieving / maximising all kpi’s related to the role to include sales, wages stockloss and overheads through an efficient, productive branch operation.
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Fresh & Grocery Food Manager/ Systems ManagerTesco Plc Sep 1990 - Mar 1994Various
Neil Heath Skills
Neil Heath Education Details
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King Edward Vii - Melton Mowbray
Frequently Asked Questions about Neil Heath
What company does Neil Heath work for?
Neil Heath works for Hotelcare
What is Neil Heath's role at the current company?
Neil Heath's current role is Divisional Operations Director | Head of HR and H and S.
What is Neil Heath's email address?
Neil Heath's email address is ne****@****sky.com
What is Neil Heath's direct phone number?
Neil Heath's direct phone number is +4434424*****
What schools did Neil Heath attend?
Neil Heath attended King Edward Vii - Melton Mowbray.
What are some of Neil Heath's interests?
Neil Heath has interest in Mountain Biking, Spending Time With My Daughters, Formula One (If I Get The Time).
What skills is Neil Heath known for?
Neil Heath has skills like Retail, Business Planning, Store Management, Management, Training, Team Leadership, Time Management, Sales, Analysis, Profit, Customer Focus, Retail Management.
Who are Neil Heath's colleagues?
Neil Heath's colleagues are Maria Paraluta, Gabriela Maria, Rebecca Muir, Kieron Duff, Viorica Vescu, Monika Macikowska, Onita Vincze.
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Neil Heath
Consultant Dental & Maxillofacial Radiologist, Former Reservist At The Newcastle Upon Tyne Hospitals Nhs Foundation TrustNewcastle Upon Tyne
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