Neil Hoàng Email & Phone Number

San Jose, California, United States

San Jose, California, United States

• Provide onsite support to internal or external clients in resolving complex or escalated technology issues• Ensure the proper day-to-day operation of applications and equipment and troubleshoot on-site software and hardware issues on laptops, desktops, tablets, smartphones and / or printers• Provide higher level support to servers, and / or network equipment or perform updates, repairs, upgrades, backups, and other maintenance tasks• Serve as a liaison between clients, departments, and within the organization to lead problem resolution and change management processes

Fresno, California, United States

• Installs, configures, maintains, and diagnoses technical issues and errors pertaining to computer hardware, software, endpoint devices, peripheral equipment, and voice over internet protocol (VoIP) phones.• Connects devices and equipment into networks and maps network services.• Coordinates receiving, inventory, and asset management of computer-related hardware, software, endpoint devices, peripheral equipment, and VoIP phones.• Monitors warranty and maintenance status of equipment and assists in tracking applicable licenses; removes surplus and malfunctioning equipment.• Backs up and recovers endpoint device data.• Assists end-users in the operation of computer hardware and software.

Redwood City, California, United States

Baton Rouge, Louisiana Area

The Sims4 • Creating and executing Scenario Testing• Querying and writing Bug Reports• Assisting Live-ops team to investigate and reproduce bugs submitted by players• Executing Regression Testing to verify that bugs are fixed and implemented correctly• Assisting setting up and taking down Smoke Tests• Providing feedback to the development team to improve the product quality

Baton Rouge, Louisiana Area

The Simpson: Tapped Out Mobile Game • Investigating, finding and reporting any potential functionality and art bugs• Assuring product quality meet standard requirements from Gracie Films, the client• Evaluating many stages of the product such as Beta, Final, and Launch• Executing Test Cases and Scenario Testing• Familiar with Atlassian tools such as Jira, confluence

Baton Rouge, Louisiana, United States

Mobile Ad Technology• Executing Test Cases in Testrail• Bug Creation and Tracking on Jira• Execute Regression Testing before a release• Identify potential problems with ad content and functionality that may threaten the product’s value

Bachelor Of Science - (B.S.), Information Technology

Key Subjects: - Computer Networking Security - Advanced Computer Networking - Software Engineering - Computer Organization - Computer.

Education record

Associate Of Science - As, Computer Science