Neil Jackson Email & Phone Number

Birmingham, England, United Kingdom

Championing the wider function of Project Management, I collaborate with a diverse range of individuals and audiences to influence, motivate, and improve quality through consistently excellent communication. Managing a portfolio of - and developing strong relationships with - corporate clients, I schedule resources, manage scope, interpret client instructions, and provide a level of strategic and critical thinking, empowering the wider team to resolve complex challenges and successfully deliver key projects and deliverables.Resilient, reliable, and honest with myself and others, I make responsible decisions that consider the interests of the wider community, and have the confidence, experience and willingness to make decisions in difficult or ambiguous situations, when time is critical.My portfolio includes globally-recognised FTSE 250 companies, award-winning publications, and a diverse range of both printed and digital corporate communication projects.Jones and Palmer aim to help people make good long-term decisions, by making business understandable, through memorable storytelling. For more, visit: https://www.jonesandpalmer.co.uk/

Birmingham, England, United Kingdom

Managing a portfolio of corporate clients as part of the project management team at Jones and Palmer, I schedule resources, manage scope, communicate effectively with both external customers and internal teams, and collaboratively engage with multiple stakeholders to enable the successful delivery of corporate communication projects - including annual reports, ESG strategies, and websites - allowing clients to tell their business' story in a way that is authentic, engaging, and impactful.Jones and Palmer aim to help people make good long-term decisions, by making business understandable, through memorable storytelling. For more, visit: https://www.jonesandpalmer.co.uk/

Birmingham, England, United Kingdom

Providing administrative assistance and business support to the project management team at Jones and Palmer, enabling the successful delivery of corporate communication projects. Successes include:- Building relationships with registrars and taking ownership of mailing data/pre-press responsibilities across the project management team to ensure accurate in-house print quantities, client balance, and the receipt of correct enclosures for client shareholders.- Assisting project managers with the timely, quality, and on-budget delivery of corporate communication jobs, including annual and interim reports, sustainability reports, 'year-in-review' projects, business cards, and corporate websites.- Providing business support to the wider Jones and Palmer team, including proofreading, quality checking, and marking up proof documents for the studio to ensure high-quality, detail-orientated results for clients.

Birmingham, England, United Kingdom

Providing non-medical academic support at universities to students with visual impairments and/or hearing impairments; specifically, in my role as a specialist note taker I attended lectures to take bespoke, accurate, and comprehensive electronic notes for the student clients I represented. This included transcribing lectures and seminars in real time - viewable to the client via online shared document platforms - to allow students with visual and/or hearing impairments to better follow along with the session as it happens, enabling them to more effectively and confidently contribute to academic discussions.The role of specialist note taker demonstrated my ability as a fast, accurate typist (60wpm) with good attention to detail, excellent written and verbal communication skills, as well as evidencing the ability to multi-task, manage time efficiently, and prioritise tasks effectively for multiple clients in any given week (i.e., providing non-medical support for clients with hearing and/or visual impairments across a dozen different academic disciplines), using my own initiative and strong organisation skills to work independently and support the wider team.For more about the work Cosmic People do, visit: http://www.cosmic-people.co.uk

West Midlands, England, United Kingdom

Known by the stage name of Neil Jacks, I worked full-time as a self-employed actor, writer, and entertainer between July 2016 and December 2020 (4.5 years) During that time, I was represented by Gillian Edwards at Inspired Actors. A member of both Spotlight and Equity, I developed an extensive portfolio of professional theatre, film, voice acting, and corporate entertainment / role play work, including significant experience in family theatre, pantomime, and children's entertainment, including work with puppets, creature performers, school groups, and under-5s. Key achievements include being cast in new British musical 'The Stars That Remain' (Director: Alan Magor / Writer: Adrian Kimberlin, 2018) - the official soundtrack of which is available on Spotify, etc. - and previously performing with the prestigious Royal Shakespeare Company (RSC) in their Open Stages production of Pericles in Stratford-upon-Avon.

West Midlands, England, United Kingdom

From July 2014 to September 2017, I served as a board member for the Chartered Institute of Housing (CIH) West Midlands Regional Board. In addition to attending regular board meetings - contributing professional experience, opinion, and insight to support the aims, vision, and values of the board and the CIH - I set-up, ran, and reported on specialist housing events and activities on behalf of the board, thereby contributing to the membership value of CIH professionals in the West Midlands region.In July 2016 I organised and promoted a summer social and networking event that leveraged performance arts - specifically, a live performance from the 'Poet-with-Punch', Birmingham's Poet Laureate and professional boxer Matt 'man' Windle - to raise new questions and provide new insights into housing and community. Later that same year I was involved in the organisation, running, and presentation of the CIH Midland Awards 2016 evening; I was a member of the judging panel for the awards, in addition to co-hosting the event with Heart FM radio personality Ed James.

Birmingham, United Kingdom

Working as part of the Capital Investment Team I was responsible for the management of Birmingham City Council's housing stock information database (APEX), as well as designing and implementing capital investment programmes for Birmingham City Council’s social housing stock. Duties include:• Design and delivery of annual capital investment programmes (budgets c. £50m), delivering improvements such as double-glazed pvc windows, secure-by-design front doors, kitchen & bathroom modernisations, etc. to a diverse portfolio of 64,000+ social rented properties.• Liaising with partner-contractors responsible for delivery of capital investment programmes, as well as dealing with contractors responsible for delivering day-to-day responsive repairs.• Management of stock condition surveyors working directly for the Capital Investment Team. • Analysis and reporting of stock data, including presentations and report writing.• Northgate Housing data management and reporting; asset information support provided to internal departments (Disrepair & Litigation, Voids, etc.)• Development of stock information database APEX - Key Achievements include: implementation of handheld technology (moving from hand-written forms/manual data entry to handheld devices and interface data collection, leading to more efficient updating of stock information.) and energy management (migration of energy data into APEX, allowing reports re: indicative SAP ratings and the lodging of full EPCs.)• Providing in-house IT support where applicable, including on-going support of handheld survey devices used by stock condition surveyors to collect updated stock information.• Significant experience in and skill with APEX and Northgate Housing, both of which are used to manage systems relating to/report on Birmingham City Council's social rented stock. Additionally, the position required extensive experience with Microsoft Office, particularly Excel.

Birmingham, United Kingdom

Acting-up into the position of Business Analyst, my job was to support the (then-)Business Support Unit with the following:• Assist in the design and delivery of annual capital investment programmes.• Assistant managerial responsibilities for stock condition surveyors working directly for the (then-)Business Support Unit, such as leave agreement and workload assignment.• Analysis and reporting of stock data, including presentations and report writing.• Northgate Housing data management and reporting; asset information support provided to internal departments (Disrepair & Litigation, Voids, etc.)• IT support for Customer Services Team, including spreadsheet management and KPI reporting. Briefly provided direct support for Customer Services Team, investigating and responding to customer complaints and enquiries.• Periodic support for customer complaints team, helping to compose correspondence, manage investigations, and liaise directly with relevant customers and clients to successfully resolve customer complaints.

Birmingham, United Kingdom

Working within the (then-)Business Support Unit, undertaking administrative and clerical duties for the team and the production of standard reports directly supporting wider business interests (e.g. KPI targets, etc.).Administration experience includes (but is not limited to):- Agenda creation and minute taking- Data entry- Filing- Personal administrative support for (senior) management- Post distribution- Reception duties- Responsive customer service re: incoming enquiries, demonstrating excellent telephone and email manner- Other general office tasks.

Birmingham, England, United Kingdom

Providing administrative, clerical, and IT support across Birmingham City Council's asset management and maintenance division, working with specialist teams both in office and onsite ‑ teams including but not limited to: Disrepair & Litigation; Gas Safety; Leasehold; Planned Maintenance; Responsive Repairs; Voids.

Post-Graduate Diploma, Housing

Bachelor Of Arts (B.A.), Theology

Activities and Societies: Black Dragon Kung Fu Society (Club Captain), Watch This! Drama Society (Website Officer)