Neil Jendon Email and Phone Number
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Experienced and passionate end-user support specialist dedicated to helping talented people do their best work. I love supporting creative professionals of all types.
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It Support SpecialistVibes Media Apr 2016 - PresentChicagoEnd-User support for over 200 Mac users and a dozen Windows users. Leveraging tools like Jamf Pro to uniformly manage all workstations in the company and enforce security policies and ensure compliance to continuation of business practices. Transitioning company's IT support scheme away from break/fix to workstation management. The goal is fewer surprises, less downtime, and productive, happy customers who have the tools they need to be awesome.• Transitioned entire company to full-remote support in response to COVID shelter-in-place orders.• Designed and implemented new on-boarding procedures to get new employees online as quickly as possible• Support over 200 Mac users and 15 Windows users, including C-level execs, developers, customer success staff and marketers at a growing mobile engagement company• Manage helpdesk and assign tickets to members of infrastructure team• Responsible for end-user hardware acquisition and inventory• Rolled out Jamf device management for Macs, allowing me to automatically push out configuration updates, enforce security policies, and manage computer inventory• Rolled out Okta single sign on service with multi-factor authentication. Integrated Okta with Slack, Box, Adobe CC, Salesforce, Atlassian, Concur, Zoom and other applications to provide additional security with added convenience for end-users• Assisted in migration from Microsoft Exchange to Office 365 hosted email• Assisted team in buildout of office expansion -
It Support TechnicianMachero Jul 2015 - Apr 2016Chicago, IlI provided remote and on-site support for Mac users all over the greater Chicago area. I was very lucky to be part of an outstanding team that develops and implements enterprise-wide solutions for their clients to help them get the most out of their Apple products.Projects include: • a full network rebuild and iPad management system for an elementary school• a font management server for a creative design company• a Mac-based point-of-sale solution for a home decor retailer• office-wide upgrade to El Capitan and integration of Macs to Active Directory environment• rollout of multi-platform device management system -
Technology SupervisorNew Control, A Merkle Company 2007 - Jun 2015Chicago, Il• Member of team that supports 300 Mac users in 9 locations and over 30 home offices• Prepared and presented training materials for new software and systems, company policies and information security • Maintained and continually improved dual-platform computer network • Created yearly IT budget and replacement schedule • Wrote proposals and estimates for IT projects• Managed relations between Chicago office and greater corporate IT department, outside consultants, and technology vendors• First-call troubleshooter for cantankerous files, jammed printers, failed hard drives, spinning beach balls and blue screens of death• Rolled out Microsoft Exchange 2010 server to meet company’s growing communication needs• Implemented an SQL server to host databases for company’s accounting software (Clients & Profits) and a system that captures and tracks printouts (Print Audit) • Converted office to Microsoft Lync unified messaging and Cisco VOIP phones and trained staff on use and best practices • Led an agency-wide conversion to Adobe Creative Cloud in 2013 • Part of team that integrated New Control’s network and servers with Merkle’s network• Implemented migration of all creative files to two Apple Servers and attached RAIDs with redundant daily backups, including offsite storage to private cloud
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Studio And Systems ManagerNew Control Jun 2003 - Mar 2007Chicago, Illinois• Hired and trained a team of pre-press specialists• Developed and streamlined pre-press procedures for agency• Led staff of ful-ltime and freelance graphic artists in the production of advertising materials for print and web media• Monitored quality of work and reviewed concepts and roughs for potential production challenges and unforeseen expenses• Assisted in managing workflow and scheduling• Reported directly to President and Vice Presidents of company• Worked alongside Creative Directors and Art Directors to ensure their ideas are presented clearly and elegantly to clients
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Techincal EditorThe Roupp Group 1996 - 1999
Neil Jendon Skills
Neil Jendon Education Details
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Journalism, Photography
Frequently Asked Questions about Neil Jendon
What company does Neil Jendon work for?
Neil Jendon works for Vibes Media
What is Neil Jendon's role at the current company?
Neil Jendon's current role is IT Support Specialist.
What is Neil Jendon's email address?
Neil Jendon's email address is ne****@****rol.com
What is Neil Jendon's direct phone number?
Neil Jendon's direct phone number is +131258*****
What schools did Neil Jendon attend?
Neil Jendon attended Northern Illinois University.
What skills is Neil Jendon known for?
Neil Jendon has skills like Troubleshooting, Advertising, Servers, Printers, Email Marketing, Mac, Management, Os X, Technical Support, Macintosh, Networking, Microsoft Exchange.
Who are Neil Jendon's colleagues?
Neil Jendon's colleagues are Shandon Robinson, Huda Turki, Eric Farias, Paulina Macnab, Niv Appleboim, Ermelinda Palacios, Jacob Swing.
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