In my role as Vice-President, Operations Support, my team was responsible for flawless execution and delivery nationally of the following Operations support functional groups:- Product testing , evaluation and roll out - Pricing Implementation- National Dispatch Centre - Technical training and Technician Support- Operational efficiency projects and platforms.- Field Operations reporting- Real Estate- Fleet management - Supply Chain- EH&S

ADT Canada is Canada's largest provider of home automation and security systems, offering integrated solutions including monitoring, installation and service to both residential and commercial customers nationwide

ADT Canada is Canada's largest provider of home automation and security systems, offering integrated solutions including monitoring, installation and service to both residential and commercial customers nationwide.

Reliance Protectron is one of Canada's largest security monitoring and installation companies. It employs over 900 qualified professionals who specialize in the selling, installing, servicing and monitoring of electronic security systems for more than 400,000 residential, commercial, industrial and wholesale subscribers nationwide.Member of the senior management team reporting directly to the Vice-President, Operations.My team is responsible for the flawless delivery of onsite and remote technical services nationally

A $100M plus company that provides electronic security systems and alarm monitoring to institutional,commercial and residential customers.Member of the senior management team reporting to the National Director of Operations.Responsible for 3 Operations branches, generating in excess of $40M in revenue. Scope of responsibility includes 2 Regional Operations Managers, 1 Regional Installation Manager, 1 Technical Support Manager, 1 Quality and Standards Supervisor, 70 staff and over 100,000 customers.• Q3 2012 - Accepted the additional interim mandate for the National Technical Support group, to ensure the consistent implementation of the defined national processes. Responsible for 60 agents and over 300,000 phone calls per yearKey member of the Integration team involved in the merger of Reliance Protectron and VOXCOM Security

Formerly VOXCOM Security Systems.