● Project management of the revision of de facto global standard for maritime greenhouse gas emissions ratings for dry bulk carrying significant legal risk. Delivery on time and budget with global team.● I managed the introduction of Agile Scrum ways of working to product and technology.● Working closely with the Sponsor (CEO) and executive stakeholders to develop the plan then successfully deliver a multi-million dollar acquisition and integration of an international I.T. consultancy.● Facilitated the business impact assessment; at legal, market segment, and individual customer levels, and using this to develop the change management plan that successfully managed expectations across account management and operational functions to ensure customer success.● Derisked company capital from waste by designing and implementing a process driven product governance & development regime integrating a change management framework,● Introduced Dragon's Den style pitching for upfront cross-business stakeholder buy-in and investment priority. Introduced the product discovery stage include Go to Market analysis to test and qualify new product ideas.● Automated reporting by coding in Python extracts from Jira and Service Desk and designing Power BI reports to pick up the data on a scheduled basis.

● Reduced professional services portfolio risk and improved commercial outcomes within professional services by improving estimation risk evaluation leading to subsequent projects being profitable.● Reduced unit costs by instigating the outsourcing of engineering work which as a result made professional services bids competitive.● Planned managed services with an offshore vendor for a customer that wanted a vehicle tracking solution as a service (SaaS) . Led the software development done in India by an offshore partner using DevOps and cloud technology and subsequent managed service - ensured that scope of work set up the business processes and knowledge management structure. Achieved a defect free service with 100% availability.● Led transformation of RACV mobility-as-a-service business unit to adopt sustainable lean product-led ways of working while refreshing their digital offering via professional and managed services.● Project managed the creation of RACV's Arevo smartphone app on time and within original budget.● Embedded a culture of continuous improvement, partly through introducing Agile practices to the PMO. A spin off benefit was it lead to the creation of the company's scrum master competency.● Innovated PMO reporting. On joining, the PMO was writing reports read by few and disconnected to portfolio outcomes. Resolved these issues by driving automation of the most useful reports using business intelligence tools that collated metrics, re-focusing the team, improving prioritisation and time utilisation.● implemented novel risk and compliance reporting solutions and introduced video reporting and editing skills to the team, achieving 33% efficiency gain in the PMO.

● Played a key role in re-capitalising a joint venture with a FTSE 100 listed company and international motoring clubs, while project managing the delivery of an automotive IoT connected mobility telematics product.● Stakeholder management to board and C-suite executives I managed both the vendors of US hardware suppliers as well as leading and re-motivating teams of 30 business analysts, developers and testers and project managers. Achieved the project rescue with a viable● Removed cultural biases and led cultural change by setting up the inaugural work-based celebrations for Diwali, Eid and Chinese Lunar New Year. These events proved popular and were incorporated into the company's LinkedIn marketing strategy, featuring positively in engagement survey responses.

● Chair of residential owners' corporation of 176 apartments.● Ran successful complex civil legal action relating to combustible cladding.● Leadership at committee and AGM level including short and long term financial planning

➙Travelled Spain, UK and Hong Kong ➙Studied professional certification in Agile Project Management (practitioner level) and Certified Scrum Product Owner (CSPO). Further self-study lead to certifications in technology centred on big data and machine learning, as well as software and hardware security.

● Commercial management at contract level of key partners Oracle, Infosys, and Experian ensuring services met expectations across the programs. Negotiated contracts, handled internal legal and procurement functions and resolved escalation issues/delivery concerns.● Process improvement and standards setting - resolved transformation-wide blockages around the volume of business requirements and service levels impacting performance, availability and security. Prioritised requirements to reduce them from 5, 500 to 60 by identifying process improvements throughout the BA and architectural practices.● Planned and managed execution with team of 100 split across multiple locations and complex schedules. Ensured alignment with the wider business transformation program worth $1.5 billion. Delivered on time and within budget, with my team being recognised for quality of reporting, ranking consistently in the top of 20 teams.● Capacity planning for a team of project managers, analysts and implementation leads.

● Transformed how NAB executed change by introducing enterprise release management. Raised productivity within my $16M per year portfolio by 21% awarded NAB Top 100 employee award in recognition.● Defined processes for financial control of a $16M per year portfolio of small projects and enhancements whose burn rate was excessive and being consumed by dozens of technical teams.● Through creation and implementation of single point of engagement and status tracking processes I was able to work with the PMO to throttle excess demand with low management overhead bringing the delivery portfolio within 1% of budget.

➤Coached project managers and analysts in project delivery skills leading to my team being seen as a grooming ground for staff wishing to have careers in delivery ➤Project rescue of a compliance project for global SWIFT payments standards upgrade ➤Resolved scheduling challenges.

Delivered technology project delivery of internet channel sales and servicing projects over multiple brands.