• Supervised 20+ heat pump installations from initial design to final completion for adherence to safety and performance standards.• Led and coordinated a multidisciplinary team of 15+ electricians, heating engineers, and metering engineers, implementing changes to maintain safety and efficiency.• Provided technical support and management support to the installation team, addressing complex technical issues and ensuring project timelines were met.• Conducted regular safety audits and risk assessments, implementing corrective actions where necessary.• Facilitated regular team meetings to discuss project progress, safety updates, and performance improvements.• Managed client relationships, ensuring customer satisfaction and addressing any concerns promptly.

• Developed and delivered metering and gas programs, including MLPs and first aid training, enhancing program effectiveness and trainee competency.• Achieved domestic electrical installer qualifications, enhancing personal technical expertise and ability to train others effectively.• Designed and implemented training materials, including manuals and multimedia presentations, improving learning outcomes.• Conducted performance evaluations and provided feedback to trainees to support their development.• Collaborated with senior management to identify training needs and develop appropriate solutions.• Managed and streamlined induction packages for new hires, reducing onboarding time by 25% through optimized training modules.

• Oversaw daily operations of gas department for compliance with safety regulations and improving operational efficiency by 15%.• Designed and equipped state-of-the-art assessment rooms, enhancing the training environment and facilitating more effective hands-on learning.• Developed comprehensive training materials, including manuals and multimedia presentations, resulting in an overall better learning experience and a high success rate.• Conducted practical assessments and provided constructive feedback to trainees, ensuring high standards of competency.• Coordinated with industry professionals to keep training programs up-to-date with current standards and practices.• Supported trainees in achieving certification and career advancement through personalized coaching and mentoring

smart meter tutor

• Conducted thorough audits of over 100 smart meter installations, ensuring compliance with industry standards and improving installation accuracy.• Provided on-site training to field engineers, enhancing their technical skills and reducing installation errors by 15%.• Delivered refresher courses for over 30 engineers, updating their knowledge on the latest industry practices and safety protocols.• Assisted in developing auditing procedures and checklists to improve the efficiency and accuracy of audits.• Reported audit findings to senior management and recommended corrective actions.• Monitored the implementation of corrective actions to ensure compliance and continuous improvement.

• Sub-contracted to National Grid, handling critical gas meter repositioning projects across multiple locations.• Performed over 50 meter repositioning, re-piping, and purge and relighting of appliances, ensuring compliance with safety standards and improving system efficiency.• Collaborated with other engineers to troubleshoot and resolve complex technical issues.• Conducted pre- and post-installation inspections to ensure quality and compliance.• Maintained detailed records of work performed and materials used for each project.• Provided technical guidance and support to junior engineers and technicians.

• Conducted site surveys and prepared installation plans to ensure optimal placement of meters.• Provided customers with information on the operation and maintenance of their new gas meters.• Maintained high standards of workmanship and customer service.• Assisted in the development of installation procedures and best practices.• Ensured all work complied with relevant regulations and safety standards.• Installed over 100 gas meters for major companies like G4S and Enterprise, ensuring timely and accurate installations in compliance with safety standards.

Acquired significant management and leadership experience, together with professional qualification and training, as a Heating and Plumbing Engineer in the fast-paced, dynamic and challenging business environment of the modern British Army.

• Led and managed teams of up to 20 personnel in diverse and challenging environments worldwide, overseeing heating and plumbing projects that improved operational efficiency and mission readiness.• Conducted training sessions for team members on safety procedures and technical skills.• Developed and implemented maintenance schedules to ensure the reliability and efficiency of heating and plumbing systems.• Coordinated with other units to plan and execute large-scale projects.• Maintained detailed records of work performed and materials used.• Ensured compliance with all relevant regulations and standards.