Relationship Manager responsible for the execution of the Operational Risk Management framework across Legal, Government Affairs, and the Ombudsperson’s Office, with a focus on the coordination of Operational Risk activities including: Process Risk Self-Assessment (PRSA); Enterprise Risk Self-Assessment (ERSA); and Risk Event Capture, Management, and Reporting.

Owner/Operator of a Tutoring Club franchise. Responsibilities included all aspects of marketing, sales, academic operations, administration, and finance.

Developed and facilitated key operational risk programs and initiatives, including: Risk and Control Self Assessments; Business Risk & Control Mapping; Risk Event capture and analysis; and Operational Risk Reporting.

Performed key Operational Risk initiatives, including: Internal Operational Risk Consulting; Audit Coordination; License renewals with FHA, Fannie Mae, Freddie Mac, and Ginnie Mae; Vendor Acquisition process; Issue Management; and SOX Control Testing.

Developed and implemented the company’s SOX compliance program, including: process mapping; risk assessment; gap remediation; and development/documentation of internal controls.

Simultaneously managed multiple teams, responsible for remediation of policyowner claims on life insurance policies.

Provided internal consulting services to senior management and functioned in a liaison capacity between business units and the Compliance and Internal Audit Departments.