Neil Libres Email & Phone Number

Mansfield, TX, US

• Provides quality technical assistance to customers by understanding their needs and working with suppliers and other departments within the company to provide appropriate technical information.

Coppell, Texas, US

• Provide telephone technical support to ICON Voice Networks Dealers and End User customers. Primary products requiring support include the Alcatel-Lucent Omni PCX Office, Iwatsu Enterprise-CS IP PBX systems and their.
• Performed PC upgrades, network equipment moves, remote software support of LAN(local area network), password reset, database changes & updates required for telephone moves, adds, & changes.
• Updated & maintained voicemail & auto attendant/call controller system.
• Troubleshot & solved Voice Over Internet Protocol (VOIP) telephony issues nationwide.
• Created spreadsheets & reports for management & co-workers to review & monitor equipment inventory.
• Maintained workload through a priority, detailed each trouble tickets with log notes of steps taken, test results, & resolution data.

• Performs test simulation for enhance 911 (E911) for different telecommunications companies in coordination with the city emergency office in Chicago, IL area.
• Records base station coordinates and height installation on different sites.

Chicago, US

• Medical systems installation and preventive maintenance such as X-Ray, MRI, and CT- Scan for medical facilities around the Dallas/Fort Worth area while attending Devry University

• Daily test and failure analysis reports of mobile phones.
• Testing and troubleshooting mobile phones which required component level type of analysis.
• Collaboration with product engineers and manufacturing personnel on root cause analysis of yield issues, then implementation of permanent corrective actions

• Analysis, diagnosis, and implementation of corrective actions to resolve electro-mechanical issues of base stations to improve mean-time-between-failure performance.
• Functional test failure analysis of base stations, individual units and modules.
• Training of new employees in the different aspects of base station manufacturing, from surface mounting of components to the finished product

Washington, DC, US

• Developed and maintained an efficient tracking system for squadron expenditures.
• Trained and supervised new military personnel.

Bachelor Of Science (B.S.), Electronics Engineering & Technology (Eet)

Bachelor'S Degree (Bs), Electronics And Communications Engineering (Ece)

Attended 2 Semesters For Continuing Education, Cisco Certification Network Associate (Ccna 1&2)