Neil Libres Email & Phone Number

Mansfield, Tx, Us

• Provides quality technical assistance to customers by understanding their needs and working with suppliers and other departments within the company to provide appropriate technical information.

Coppell, Texas, Us

• Provide telephone technical support to ICON Voice Networks Dealers and End User customers. Primary products requiring support include the Alcatel-Lucent Omni PCX Office, Iwatsu Enterprise-CS IP PBX systems and their associated devices• Performed PC upgrades, network equipment moves, remote software support of LAN(local area network), password reset, database changes & updates required for telephone moves, adds, & changes.• Updated & maintained voicemail & auto attendant/call controller system.• Troubleshot & solved Voice Over Internet Protocol (VOIP) telephony issues nationwide.• Created spreadsheets & reports for management & co-workers to review & monitor equipment inventory.• Maintained workload through a priority, detailed each trouble tickets with log notes of steps taken, test results, & resolution data.• Configured PBX's, reformatted, installed hardware, upgraded software, & backed up data.• Solid background in testing, diagnostics, failure analysis of mobile communication equipment such as phones and base stations.• Use of Signal Generator, Oscilloscope, Spectrum Analyzer, Volt/Ohm meter, Soldering for testing and troubleshooting.• Manufacturing experience in the assembly of various communications modules and equipment • Knowledge of Cisco Router Configuration involving IP addressing.• A strong team player and leadership capability in a challenging work environment that requires initiative, good organization and interpersonal skills to get the job done.

• Performs test simulation for enhance 911 (E911) for different telecommunications companies in coordination with the city emergency office in Chicago, IL area.• Records base station coordinates and height installation on different sites.

Chicago, Us

• Medical systems installation and preventive maintenance such as X-Ray, MRI, and CT- Scan for medical facilities around the Dallas/Fort Worth area while attending Devry University

• Daily test and failure analysis reports of mobile phones. • Testing and troubleshooting mobile phones which required component level type of analysis.• Collaboration with product engineers and manufacturing personnel on root cause analysis of yield issues, then implementation of permanent corrective actions

• Analysis, diagnosis, and implementation of corrective actions to resolve electro-mechanical issues of base stations to improve mean-time-between-failure performance. • Functional test failure analysis of base stations, individual units and modules. • Training of new employees in the different aspects of base station manufacturing, from surface mounting of components to the finished product

Washington, Dc, Us

• Developed and maintained an efficient tracking system for squadron expenditures. • Trained and supervised new military personnel.

Bachelor Of Science (B.S.), Electronics Engineering & Technology (Eet)

Bachelor'S Degree (Bs), Electronics And Communications Engineering (Ece)

Attended 2 Semesters For Continuing Education, Cisco Certification Network Associate (Ccna 1&2)