Neil Hennessy

Neil Hennessy Email and Phone Number

Senior Project Manager, Digital Banking Analytics at American Express @ American Express
Neil Hennessy's Location
New York, New York, United States, United States
Neil Hennessy's Contact Details
About Neil Hennessy

A master at finding correct answers quickly from data and translating complex data systems into common language. A patient, friendly, and knowledgeable professional who solves business problems by building effective dashboards, while fostering the growth of other analysts in data literacy. A proven performer who is both thorough and fast in researching and delivering data products for clients. Education consultant with 17 years of experience developing and delivering training in a variety of media for medium to large-scale organizations in the public and private sectors across diverse industries.

Neil Hennessy's Current Company Details
American Express

American Express

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Senior Project Manager, Digital Banking Analytics at American Express
Neil Hennessy Work Experience Details
  • American Express
    Senior Project Manager, Digital Banking Analytics
    American Express Sep 2022 - Present
    New York, Ny, Us
    Contract through TEKsystems.
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  • Amazon Web Services (Aws)
    Data Analyst - Aws Monetization
    Amazon Web Services (Aws) Jul 2021 - Aug 2022
    Seattle, Wa, Us
    Proposed, developed, tested, and documented Python scripts hosted on AWS Lambda to automate manual billing processes for validating and sending legal billing documents. Led design and code reviews with Application Security to ensure all legal Consumer Protection regulations are met through adherence to Data Storage & Migration Policies.• Created reports and training for customers to monitor, analyze and optimize their Enterprise Discount Program savings using the Cost and Usage Report on the AWS Billing Console, or via general purpose data analytics suites like Tableau, PowerBI or QuickSight.• Helped customers set thresholds and implement AI-driven data alerts when usage levels reach limits where alternative architecture could save more costs.• Translated internal Excel reports into customer self-served AWS QuickSight dashboards.• Created custom monthly Excel reports for strategic accounts with complex data using SQL, PowerQuery and PowerBI.• Provided ad-hoc reporting to management via Python scripting and QuickSight hosted dashboards analyzing key metrics for billing document on-time delivery and error rates.
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  • Salesforce
    Data Analyst
    Salesforce Aug 2019 - Apr 2021
    San Francisco, California, Us
    Applied Salesforce blueprint methodology to build capabilities for data-driven organizations. Assessed client data sources and advised on optimal architecture for data connections and security for a mix of on-premise and cloud stored databases and spreadsheets. Built business dashboards to enable managers and account executives to make confident decisions based on findings for key performance indicators (KPIs). • Assessed on-going staffing, consulting, and educational needs to enable more people to answer more questions from their data.• Cleaned, combined, and validated data to support analysis in a scalable fashion, guided by principles of zero-touch automation, comprehensive security and fast performance.• Designed effective dashboards in an iterative process, incorporating feedback from multiple stakeholders in modifications from proof-of-concept to production.• Tested competing predictive models on historical data to find optimal settings for accurate forecasts.• Used machine learning to find correlations for further exploration to determine causation, and suggest corrective action.
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  • Tableau Software
    Trainer
    Tableau Software Oct 2016 - Aug 2019
    Seattle, Wa, Us
    Solved real world data analysis issues for thousands of customers during workshop sessions:• Overcame specific data analytics problems for clients via one-on-one troubleshooting.• Delivered data analytics training to private customers at all levels of expertise on-site, and in public open registration sessions, both in-person and in virtual classrooms.• Created custom lessons for training based on actual customer data.• Taught the principles of effective visual communication using properties like size, position, and color, and their practical applications in charts that find the quickest answers from data.• Taught, mentored, and certified dozens of new in-house and partner data analytics trainers and consultants.• Assisted curriculum department with development of new courses and sample lessons, provided feedback on course materials to improve classes based on delivery experience.
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  • Gp Strategies Ltd
    Senior Training Consultant (Contractor), Performance Readiness Solutions
    Gp Strategies Ltd May 2016 - Sep 2016
    Columbia, Md, Us
    Provide user adoption and change management services for enterprise software implementations and upgrades.
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  • Infor
    Presales And Education Consultant
    Infor Oct 2004 - Apr 2016
    New York, Ny, Us
    Designed training development programs and managed teams of content creators and trainers who produced and delivered training simulations and support documentation for clients’ enterprise software roll-outs.• Provided pre-sales consulting services for account executives to assess client needs, write proposals, and develop proof-of-concept demonstrations. • Created, scripted, and delivered technical presentations to sell educational content libraries and consulting services to ERP customers, with a proven track record of increasing services and license revenue on deals.• Proposed and managed an Education Consultant Certification Program to train both in-house and partner consultants to provide education services and classroom training.• Implemented a continuing education program for Infor consultants to document best practices, provide sample project plans, and offer on-going advice as FAQs.• Worked with subject matter experts to create, deploy, and administer end user training as part of a comprehensive change management plan.• Conducted on-site client classroom and remote web-based train-the-trainer sessions to enable clients to create and deliver custom end user training.
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  • Epocket
    Usability Analyst, Technical & Marketing Writer
    Epocket 2003 - 2004
    De
    Usability analyst, technical & marketing writer for an electronic cash start-up. Wrote marketing copy for the corporate website to appeal to three audiences: banks, merchants, and consumers. Reported on market research conducted in the sociology of money and its application to designing the user experience for new payment systems. Edited technical reference manual documenting the system from the network topology to the minutiae of XML syntax. Created and tested online user documentation for consumer software. Planned, conducted, and analysed a usability test for trial deployment. Designed and edited Investor Relations bulletins and letters.
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  • Ptc
    User Interface Designer
    Ptc 2000 - 2002
    Boston, Massachusetts, Us
    Designed and tested the user interface for numerous web and desktop applications, including the following products: a web-based manufactured parts catalog that conforms to industry standards and provides navigation via a classification tree and database queries using natural language or part numbers; a desktop data cleansing application to transform raw data into classified component parts in preparation for use in standards-compliant electronic catalogs; a web-based program that reports statistics on catalog usage. Worked with marketing and development to define and refine product requirements. Provided extensive design documentation to developers and technical writers, updating designs as changes arose during the development cycle. Designed and conducted a series of usability tests for an iterative design process, and provided analysis for designers, marketing, and development.
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  • Janna Systems
    Technical Writer
    Janna Systems 1999 - 2000
    (Company acquired by Siebel Systems) Wrote technical documentation and developed demonstration databases for financial services CRM software. Created online documentation for modules of the Janna Contact Management Database Administration Console. Provided sample implementations of console functions in a demo database. Researched requirements for an Investment Manager demo implementation of Janna Contact to be included with the SDK: determined functional requirements to maintain stock portfolios for multiple clients, and developed a custom user interface; created prototype database tables to track and maintain portfolios and provide numerous performance metrics; delivered design documents to Product Management, and updated designs to reflect required changes. Worked with Product Managers to develop design documents for custom implementations of Janna Contact.
  • Kl Group
    Technical Writer
    Kl Group 1997 - 1998
    (Acquired by Dell) Wrote print and on-line manuals for a new release of Windows OCX 2D & 3D charting components for use in Visual BASIC and Visual C++ programming environments: documented new chart types and features, provided screen shots and sample code; created API documentation describing all objects and methods, illustrated with object hierarchy diagrams. Developed a standard FrameMaker to HTML conversion procedure programmed via a PERL script to meet KL Group’s HTML style templates. Copy-edited manuals for other writers within Technical Publications.

Neil Hennessy Skills

Captivate Software Development Html Css E Learning Xml Software Implementation Training Delivery Instructional Design Javascript Sql Technical Writing Oracle User Productivity Kit Java Learning Management Enterprise Software

Neil Hennessy Education Details

  • Harvard Business School
    Harvard Business School
    Business Analytics
  • University Of Waterloo
    University Of Waterloo
    Computer Science And English Literature

Frequently Asked Questions about Neil Hennessy

What company does Neil Hennessy work for?

Neil Hennessy works for American Express

What is Neil Hennessy's role at the current company?

Neil Hennessy's current role is Senior Project Manager, Digital Banking Analytics at American Express.

What is Neil Hennessy's email address?

Neil Hennessy's email address is nh****@****rce.com

What schools did Neil Hennessy attend?

Neil Hennessy attended Harvard Business School, University Of Waterloo.

What skills is Neil Hennessy known for?

Neil Hennessy has skills like Captivate, Software Development, Html, Css, E Learning, Xml, Software Implementation, Training Delivery, Instructional Design, Javascript, Sql, Technical Writing.

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