ProfileA highly motivated, enthusiastic and experienced learning and development professional, delivering training that meets regulatory requirements with the emphasis on first class customer service. A proven track record in developing and delivering quality training solutions that meet the requirements of the business and the learner. Adapts to change quickly and positively and always seeks solutions to problems. Learner focused, adapts style and solution to ensure high impact for learners. Quickly develops excellent working relationships with business stakeholders.Key SkillsCreative Delivery & Design • Able to interpret complex regulatory, technical and operational messages to design courses and deliver them in an understandable and engaging way • Experienced in remote delivery with WebEx and MS Teams offshore and onshore and able to run webinars which can help to cut down on the cost of travel • Developed and enhanced a range of solutions across several business areas and different brands including Customers in Vulnerable Circumstances and Customers in Financial Difficulty, to support the change to remote learning utilising a blended approach• Proven track record of learning delivery and facilitation, in the UK and India Organisation, Planning & Stakeholder Management • Planning own time and managing workload as often working on a variety of projects at any one time with requirements that frequently change including working remotely• Liaising with, and influencing stakeholders across the business in order to understand business needs and agree solutions Key Delivery and Development Strengths• Passionate about the need to provide exceptional levels of customer service and provide appropriate levels of support when faced with difficult circumstances• Extensive experience of developing and delivering a variety of courses including product, policy, process, procedure, systems and legislation.• Extensive experience of design and delivery of training to support integration, legislation, change, new systems and processes across numerous business-critical projects• Experience of all aspects of the training cycle from impact assessment/needs analysis through to delivery and evaluation• Design and delivery of induction programmes including post-delivery coaching to provide support and embed learning• Consistently scored above 97% in level 1 evaluations