1.Responsible for the total P&L for the MH Brand (MH Premium stores & Max-Value supermarkets) to ensure profitability and achievement of budgets through strategic planning and implementation.2.Enhance people capability in stores and focus on fresh, operational development of SOP which are suitable for the Fijian market and in line with company standard and quality while improving efficiency in the daily operational process to better serve the customers in the stores .3.Develop appropriate store layouts and that would improve efficiency and quality to better serve the customers in MH stores.4.Develop and execute fresh training to managers at all levels to achieve effectiveness and efficiency in hygiene and operational standards.

- Areas of Responsibility - • Responsible for the total P&L for the Giant Brand (Hypermarket and Supermarkets) to ensure profitability and achievement of budgets through strategic planning and implementation.• Managing a combined workforce of 7,922 people with a total of 123 stores nationwide (West Malaysia and East Malaysia):o Hypermarket: 68 storeso Supermarket : 55 stores•Building brand differentiation for Hypermarket & Supermarket by being more customer centric in its offerings (local and extension product lines) and service standards.• Improving operational efficiency by working together with business partners from HR, Finance & Marketing Departments.• Bench-building to develop a Head of Operations (Supermarket) as well as building capabilities within the management team in Store Operations for business continuity.• Implementing the FOM (Food Operating Model) group initiative in creating a more efficient, standard and consumer centric operating model in all Dairy Farm countries.• Improving staff engagement ratings through proper implementation of HR activities, policies and benefits in store operations.-Notable Achievements-• Opening of New store in the East Coast of Malaysia on the 30th Mar 2017 with new innovative displays and business strategies that is more customer centric. • Introduction of the Range Specialist role to have a more customer centric merchandising organization structure. The Range specialist provides the category managers with customer insights as well as product/category reviews by store clusters and location - building on core, extension and local range. • Business improvement, comparing like-for-like in terms of sales, profit, customer count and better shrinkage management for the overall hypermarket and supermarket business.

Selected to lead the L&D portfolio for Dairy Farm Group, to redefine the role and make L&D relevant to the business needs and goals of the company which focused on programs to improve operational efficiency, bench building and capability building programs, specialized skilled programs, food safety and performance management. Led the implementation various group initiatives such as Success Factor/ HRIS system to manage Talent Profiles, Merchandising Capability Programs, The Learning Approach using the 70:20:10 Model for people development / bench building. Developed the Senior manager L&D to undertake the role of leading L&D, in the span of two-years, as part of the people development before being reassigned to a business/operations role in 2017.

Made and successfully Implemented SOP for Uncle Jack so as to standardize all operational process to be more efficient and productive in the Hyper Market and Super Market. Successfully opened and converted Giant RTE to Uncle Jack in 40 stores .Developed and executed fresh training and hygiene for stores for improving operational standards, and proper product knowledge for Hyper & Supermarket GM, Fresh Managers and Area Managers. Developed training Modules for Fish, Meat, Bakery and Fruit & Veg.

Made and successfully Implemented SOP for GFC (Giant Fried Chicken) in Indonesia.Successfully opened and converted GFC in 18 stores in the first 6 months.Developed and executed fresh training and hygiene for stores for improving operational standards. Implemented new concept of economical pack in poultry and meat that helped in sales incremental and volume. Improve and implemented new range of bakery product that attributed to sales incremental as well.Increased sales of fish by implementing new display method to enhance fish display and freshness.Developing new concept to increase sales and profitability in Ready to eat segment .

Pre-opening team.Includes strategic preparation work for the market entry into Indonesia , supporting the initial market research project, developing Standard Operating Procedures, adapting store layouts and organization to the local requirements, and recruitment for managerial positions.