Neil Patrick Dy Email & Phone Number

Chelmsford, Massachusetts

CUSTOMER SUCCESS:- Successfully set up customer support system using Zendesk.- Helped grow customer user base by solving whatever issues as quickly and easily as possible.- Customer interaction via App reviews.ADMIN SUPPORT:- Email, Calendar and travel management for the team, Data entry and Task Organization using PhabricatorDESIGNS: - Logo Animation, Newsletter Design, UI/ UX improvement, Creating App previews and Website design.MARKETING: - Writing newsletters and email design using Mailchimp and Sales monitoring using HubSpot.APP MANAGEMENT:-Beta testing -Responding to the App Store customer reviews.

Davao City

• Handles customer from telecommunication and mobility industry. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.• Handles customer questions, complaints and billing inquiries including disputes and adjustment, with highest degree of courtesy and professionalism to resolve customer issues with one call resolution.• Probe and discover the needs of the customer and recommend the appropriate service using features and benefits.• Meet sales quota and and service objectives in a fast paced call center environment.• Consult with customers to recommend and sell variety of products and services to meet the customers needs.• Provide customers with positive sales and service experience• Interact with multiple online systems while speaking with customers.

Davao City

• Processes all orders with a high level of accuracy and in timely manner and in accordance to companies’ guidelines and procedures.• Focal contact point for all customer order fulfillment matters.• Administers and expedites all aspects of order processing including order verification, and deliveries.• Provides support to all customers and sales person during interaction by being courteous, attentive and committed to resolution.• Checks and monitors with concerned department on the credit status and availability of stock to ensure and fulfill delivery commitments • Controls systematic handling of customer files and records.