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Neil P. Email & Phone Number

Assistant Director, User Network Services (UNS), Contact Center Support Division (CCSD) at Internal Revenue Service
Location: Austin, Texas, United States 6 work roles 6 schools
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Role
Assistant Director, User Network Services (UNS), Contact Center Support Division (CCSD)
Location
Austin, Texas, United States
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Who is Neil P.? Overview

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Neil P. is listed as Assistant Director, User Network Services (UNS), Contact Center Support Division (CCSD) at Internal Revenue Service, a company with 48210 employees, based in Austin, Texas, United States. AeroLeads shows a matched LinkedIn profile for Neil P..

Neil P. previously worked as Associate Director at Internal Revenue Service and Senior Program Manager, Individual Masterfile (IMF) at Internal Revenue Service. Neil P. holds Master Of Science - Ms, Management Information Systems, General, 4.0 from Embry-Riddle Aeronautical University.

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Email format at Internal Revenue Service

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Internal Revenue Service

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Profile bio

About Neil P.

I enjoy working with teams. I have helped solve problems that range from enhancing users experience with the software they need to get their job done to developing solutions to keep people safe. I love a challenge and working with people on developing solutions to those challenges. I understand the demands of competing priorities and meeting the needs of the end user. Sometimes choices are tough, so expectation management is always something I keep in the back of my mind when working with customers.Honesty and transparency are key to conversations about what is in the realm of the possible with software. In this vein, I enjoy program management and product owner work. I like to stay on top of the latest trends, so I study things like analytics, cloud and edge computing, as well as agile software development.I also like to have fun. Which is why I play games on the Xbox with my kids. Of course, this has also led me to study the gaming industry, the commercial release process, game engine development, and how informatics coupled with analytics drive decision making on features and determining what people want to see. Basically, I love researching and digging into things once they catch my interest. I like to figure out how they work.

Listed skills include Air Force, Top Secret, Weapons, Defense, and 42 others.

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Neil P.'s current company

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Internal Revenue Service
Internal Revenue Service
Assistant Director, User Network Services (UNS), Contact Center Support Division (CCSD)
Austin, TX, US
Website
Employees
48210
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6 roles

Neil P. work experience

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Assistant Director, User Network Services (Uns), Contact Center Support Division (Ccsd)

Austin, TX, US

Senior Program Manager, Individual Masterfile (Imf)

Austin, Texas Area

  • Perform program management oversight for the longest-lasting information technology system in the federal government which supports five business operating divisions. This application provides more than 100,000 agency.
  • Ensure the individual masterfile tax processing engine has the resources needed to execute more than 6 billion transactions for 152 million taxpayers; analyzes and coordinates timely disbursement of over $338 billion.
  • Ensure daily interactions with external tax processing system components to extract, analyze, and process individual tax return data for penalty, refund, notice, estimated tax, and input for downstream information data.
  • Move the development framework to an agile process, ensuring the rapid delivery of tools, techniques, and practices to optimize application development resource allocation and capacity; continually enhances.
  • Act as a change agent, inputting, writing,and advocating organizational transformation and process improvement maturity; provide for knowledge management, agile/rapid delivery, demand management, change control, risk.
Oct 2018 - Oct 2021

Senior Program Manager For Field Artillery Software Applications

  • Responsible for directing and managing software development teams focused on providing software solutions to the Army and manage an annual operating budget of between $60 and $80 million. Using user and program office.
  • Took on enhancements of 5 major product lines from start to completion, adding additional software capabilities for use around the world.
  • Successfully saw the development and deployment of software enhancements deployed to our forces in Central Command to address a critical need.
  • Took on unique challenges to software engineering efforts leading to successful software solutions in army systems that were directly responsible in saving soldiers’ lives. These software solutions addressed issues.
  • Successfully implemented software enhancements that maximized use of precision, a first for the regular soldier in the field.
  • Streamlined organizational processes, going from 108 processes to 26 processes.
May 2009 - Oct 2018

Lead Software Requirements Manager For Field Artillery Software Applications

Fort Sill, OK

  • Responsible for planning and developing user (Army and Marine Corps Field Artillery) requirements (in software) for the entire United States Army Field Artillery’s position with other branches in the Army as well as.
  • Developed and wrote the story board and led the software development team which introduced a new precision capability for digital maps into the hands of our customers.
  • Led the team that developed the story board and wrote the code that introduced software updates to systems being used by our consumers that helped save lives.
  • Developed and wrote the story board as well as led the team that introduced new software for precision delivery systems for use by our end users.
  • Developed, wrote the storyboard, and led software development teams which introduced new techniques into software for planning and deployment of existing delivery systems.
  • Identified and integrated software changes and information requirements critical in ensuring precision target location accuracy was made available to users for employing multi-million dollar precision munitions.
Oct 2004 - May 2009

Multiple Management Positions

  • Responsible for planning and developing user (Army and Marine Corps Field Artillery) requirements. Lead the National Missile Defense Training and Leader Development Integrated Concept Team (ICT) responsible for.
  • Led the team of hardware, software, and user community representatives that establish the Testing, Training, and Evaluation Capability for the “Star Wars” defense shield used by the US.
  • Wrote plans and crafted story boards that introduced changes to the US national security posture and protocols after 9/11.
  • Successfully led, developed, and implemented the Ground Based Mid-Course Defense program requirements in coordination with a Joint Team of Army, Air Force, and Navy representation.
  • While working with the Coalition Forces Land Component Command, successfully developed and trained Tactics, Techniques, and Procedures used for deep operations in 2003 during Operation Enduring Freedom and Operation.
  • Coordinated for the movement of up to 14,500 Soldiers in 214 units deploying through the intermediate staging base at Tazar, Hungary.
Jan 1993 - Oct 2004
Team & coworkers

Colleagues at Internal Revenue Service

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6 education records

Neil P. education

Advanced Military Studies, Air And Space Power, Institutional Leadership, International Security

Air War College

Activities and Societies: The Air War College is a part of the United States Air Force Air University International Security Foundations.

Education record

Activities and Societies: Dean’s List General Requirements

FAQ

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What company does Neil P. work for?

Neil P. works for Internal Revenue Service.

What is Neil P.'s role at Internal Revenue Service?

Neil P. is listed as Assistant Director, User Network Services (UNS), Contact Center Support Division (CCSD) at Internal Revenue Service.

Where is Neil P. based?

Neil P. is based in Austin, Texas, United States while working with Internal Revenue Service.

What companies has Neil P. worked for?

Neil P. has worked for Internal Revenue Service, Us Army, and United States Department Of Defense.

Who are Neil P.'s colleagues at Internal Revenue Service?

Neil P.'s colleagues at Internal Revenue Service include Felix Rivera, Sherrie Brown, Sharyn Ortega, Regina Lawrence, Ea, and Donald Campbell.

How can I contact Neil P.?

You can use AeroLeads to view verified contact signals for Neil P. at Internal Revenue Service, including work email, phone, and LinkedIn data when available.

What schools did Neil P. attend?

Neil P. holds Master Of Science - Ms, Management Information Systems, General, 4.0 from Embry-Riddle Aeronautical University.

What skills is Neil P. known for?

Neil P. is listed with skills including Air Force, Top Secret, Weapons, Defense, Intelligence, Systems Engineering, Agile Project Management, and Operational Planning.

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