Supporting the front-line IT systems by providing tier two support specializing in Android and iOS hardware and software with smaller emphasis on front-line line-of-business software troubleshooting.My days usually consist of offering front end support mainly for the Mobility side of IT operations However, I am experienced with providing back end support on a tier 2 level doing backlogged tickets varying from printers to support on enterprise tools such as Citrix and Office 365.In all sides of my job the critical never changing aspects are excellent customer service and documentation. While supporting an enterprise company I've found that excellent customer service first will always naturally cause SLA's to be met. The time I've spent employed by Dell I have been able to attain and maintain a CSAT of 91% or higher every month, and average handle time that is a little more than half of the expected time and a resolve rate that's solid as a rock.