This role has involved working on public sector and private sector projects. I have led cross-discipline teams and managed teams consisting of client and BJSS resources. I have responsibility for delivery plans, risks & issues and senior stakeholder management.

Agile Delivery Manager with responsibility for the Finance Data Warehouse. This role has responsibility for management of all deliveries of the FDW to downstream systems including Oracle Financials and used by Underwriting, Reserving and Reporting teams. Using an Azure platform and working with a blended internal/external, on-shore, near-shore and off-shore team we provide project and BAU deliveries. The roles is responsible for management of ETL, Analysis, Data Engineering and DevOps deliverables. Using JIRA to plan and manage using Kanaban or Scrum where appropriate. A key responsibility is the management of external providers and their resource. This involves working day-to-day with technical and management resource. I am responsible for reporting of progress, risks and issues to all levels of senior stakeholders on a weekly, monthly and quarterly basis. This involves reporting on progress, budget management and long term forecasting of outcomes.

This role initially focused on implementing improvements in how the BI and data processes worked, managed its workload and delivered useful reporting to the business. Subsequent to delivery of this I have implemented ways of working that allow us to proactively support the business in identifying process improvements and potential wins for the business and customers.Working closely with Data Architects and the Data Science function I have developed the skills within the team to broaden the scope of the work the team does. We are now active participants in all projects and are seen as a key component in the decision making progress.Within the team we have initiated a project to transform the platform we use to further support the business now and in the future.

Manager of a team of Data Analysts and BI Solutions Engineers who develop and support the Business Intelligence platform. I work with stakeholders on a daily basis to ensure the delivered services help drive their business forward. I am responsible for capturing requirements, managing development of and maintenance of reports as well as identifying improvements. I work closely with internal and external stakeholders at all levels from operational delivery through to executive level.The reporting produced covers telephony, absence management, schedule adherence, performance management and other contractual KPIs and SLAs .The suites of reports include intraday, daily, weekly and monthly reports and dashboards. The outputs produced are critical to the operational and strategic effectiveness of the client and internal business oversight. I work closely with all stakeholders to ensure existing and new reporting adds real business value and contributing to continuous service improvements.The role involves working on implementation of new client reporting as well as supporting existing clients. This requires visits to sites nationwide in support of collaborative working with the report users and executive sponsors as well as project teams.This role primarily involves use of reports using Business Objects v4 and Microsoft Excel. I am also responsible for investigating new reporting applications to ensure we are producing the best possible Business Intelligence.

My main achievement in this role was delivery of a more efficient, accurate and useful set of reporting for use across the business by stakeholders at all levels of the business and external regulators. This involved moving reporting from Excel to IBM Cognos and improving processes that supported the report production. I also managed technical and process changes to improve the value provided from a retail proposition and its supporting procedures including Business Intelligence capability. I increased availability of the EPOS system from 90% to 99% using detailed analysis of incident data to understand fault patterns, root cause and strategic solutions.●Manager of a team of 12 based across England and Scotland●Improved availability of EPOS System from 90% to 99%●Implementation of Contactless Payments increasing card payment usage by 15%●Documented requirements and process mapped the as-is in readiness a for new on board EPOS system●Implemented improved reporting including replacement of Excel reporting with IBM Cognos report suite

My key achievements in this role were the delivery of Customer Service Improvement Plans and implementation of an improved ITIL compliant Incident Management process for the Bacs, LINK ATM and FPS inter-bank schemes. I also designed, built and implemented a new suite of Operational and Management Information for use across the business. I also defined, developed and implemented an ITIL compliant Supplier Management process within Customer Services.● Manager of a team of two Performance Improvement Analysts● Reduction of incidents by 10% over a two-year improvement plan● 25% reduction in costs associated with third party suppliers of key services provided to customers● Elimination of supplier invoicing errors and over charging which was costing £4,000 per month● All targets for costs, supplier performance and incidents met or exceeded● Documentation of requirements for new IT Service Management tool

My key achievement in this role was the delivery of several Customer Service Improvement Plans. These projects delivered improved revenue for the customer and VocaLink, improved customer satisfaction as measured through Net Promoter Score and helped ensure retention of key customer contracts. To manage the plans we used Microsoft Project, SAP Business Object reports and Microsoft Word based Service Review documents. Process flows were documented using Microsoft Visio in line with standard Business Process Mapping frameworks.• Documentation of customer requirements in relation to improvement of service delivery through technology and processes• Ownership of Service Improvement Plans defined using Lean methodology principles. This involved working with customers and internal stakeholders over an 18 month improvement project• Development of project plans using Microsoft Project to ensure effective management of a series of parallel improvements across a number of customers• Definition and implementation of process improvements internally, at suppliers and customers• Measurement of Service Level Agreements and Key Performance Indicators used to measure service performance

The main responsibility of this role was the delivery of periodical reporting covering SLA and KPIs for key services such as the Bacs, FPS and LINK Schemes. Alongside this we produced regular customer level reporting. We used Microsoft Excel and SAP Business Objects for the production of the reports.• Use of MI and Operational reporting to identify business process issues such as over and under billing• Definition and implementation of specific reporting to support measurement of service delivery to key strategic customer and for key products• Worked alongside the Customer Service Improvement and Business Analyst teams to identify process improvements, define appropriate solutions and measure the results of changes made

The main responsibility in this team was the capturing of customer requirements, production of requirement documents and logical designs. I supported projects throughout and ensured delivery to customers met requirements. • Lead analyst on several high profile projects for core national infrastructure financial service networks (LINK, Bacs, FPS) including migration of inter-bank invoicing system from Excel to Oracle Financials • Main customer contact on projects with responsibility for coordinating customer and in-house project teams• Liaising with representatives of Bank Schemes with responsibility for inputting into their project plans • Documentation of functional, non-functional and technical requirements• Production of Logical Designs, process maps and design documents for customers• Worked with internal and external development teams to deliver large and small implementations

Responsible for supporting Norwich Union's Wrap Investment Management CompanyProvide support to end user for all applications and business processesIdentify root cause of issues and best solutionTrain business users (applications and business processes

I initially joined Standard Life Investments as a COBOL and Oracle Developer before transitioning to Implementation Management and Systems Analyst for the last 4 years of my employment.The Analyst role involved interacting with both the business and third party suppliers and involved capturing and documenting business requirements and delivering the required functionality. The projects worked on were primarily Oracle database based. The projects worked on included both those using only internal IT and projects involving third party suppliers. I was the lead on several project teams which involved coordinating and managing developers, DBA resource, business testers, and infrastructure resource. I also had the opportunity to work in the company’s Process Modelling and Improvement Team for a period of time. This role involved interacting with both the business and third party suppliers. My role involved capturing initial business requirements, documenting these requirements and delivering the required functionality. The projects worked on included both those using only internal IT and projects involving third party suppliers. This multi-approach model necessitated communicating with many different parties in different ways. This role required being responsible for small project teams including developers, DBA resource, business testers, and infrastructure resource. Main Responsibilities:Responsible for delivering applications to various departments within Investment Management Company.Requirements gathering and documentationSpecifying technical requirementsCo-ordination and management of all stages of testingPlanning implementations of both business as usual and large scale projectsPost-Implementation Support of applicationsDeveloping applications using Oracle and COBOL

Worked in a team developing COBOL/CICS/DB2 work-flow system.Worked in conjunction with business users to define requirements of and test new applicationsDeveloped enhancements to various COBOL based legacy systems.

COBOL Developer primarily for EDI Software project. Also worked on Year 2000 project. Work involved analyzing, developing and testing applications.

Responsible for testing EDI software. Producing test reports, preparing test scripts to run on mainframe application, and testing third party software to agreed specification