Neil Proctor Email and Phone Number
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Hands-on Black Belt with extensive experience in Financial Service, Utilities and Manufacturing, improving processes including identifying automation opportunities, setting up Continuous Improvement capabilities, and Training others in Lean, Six Sigma and Systems Thinking.Adept at leading projects including evaluating the problem, identifying improvement opportunities, gathering detailed requirements for solutions through to user acceptance testing and delivering change to ensure it is implemented effectively delivering improved customer experience, reducing costs and ensuring compliance to regulations.Varied experience includes Process Improvement, Project Management, Business Analysis and identifying RPA opportunities.
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Director And ConsultantEnd To End Improvement LtdChippenham, Gb
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Director / ConsultantEnd To End Improvement Ltd Aug 2017 - PresentAt End to End Improvement ltd we help companies to maximise their potential, using a variety of techniques including Lean Six Sigma, Systems Thinking and automation including RPA.Currently running an improvement project with Bank of Ireland, previously worked with the likes of HSBC, Bristol Water and others.We promote the importance of understanding the End to End Customer Journey in any improvement activity to both maximise the benefit and ensure no unintended consequences of change.
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Associate ConsultantGobeyond Partners Apr 2018 - PresentWorking alongside Gobeyond Partners on various projects including coaching managers in Operational Excellence driving 15% increased capacity within 10-16 week projects.
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Continuous Improvement SpecialistWesleyan Oct 2023 - Jun 2024Identifying and implementing customer and employee improvements, both implementing short term opportunities whilst recommending longer term direction -
Process Improvement ConsultantSt. James’S Place Wealth Management Oct 2021 - Apr 2023Cirencester, England, United KingdomUsing Systems Thinking to identify and implement improvements to business areas and end to end processes. Understanding purpose and if measures drive that purpose, process effectiveness including automation opportunities plus org design and how it supports the purpose. -
Business Improvement ConsultantBristol Water Plc Aug 2017 - Jan 2020Bristol, United KingdomRunning several projects including workforce optimisation to improve efficiency and utilisation of field staff and how they are scheduled, designing new processes for new supplier contract, trialling a light touch CI approach and reviewing suitability of existing data assurance.Combining data analysis, facilitating workshops and co-ordinating pilots plus implementing MI dashboards to enable oversight and facilitate improvement discussions. -
Process Transformation Manager (Black Belt)Nationwide Building Society Nov 2009 - May 2017Running a combination of End to End lean transformations and quick Kaizen events to substantially improve customer experience whilst bringing significant savings through either simple local changes, large IT changes or Robotic Process Automation.Other activities included involvement in Agile projects, implementing Root Cause analysis capability, designing and running training plus mentoring Green Belts.A Hands-On approach means I'm experienced in process mapping, workshop facilitation, requirements gathering and creating a business case as well as data and root cause analysis.Processes reviewed include the following, some of which have been finalists at BQF Lean awards:- Mortgage application and Mortgage servicing- Fraud processes- Collections & Recoveries- Call Centre including failure demand reduction- Bereavement- Complaint handling- Visa Disputes- Credit Card application- Current Account Transfer- ISA processingOther activities include: Business Analysis, full project life cycle, problem definition, as-is, to-be, failure demand analysis, data analysis, gap analysis, documentation, modelling, process analysis, process improvement, implementation, UAT, stakeholder management, project management, project planning, scope definition, RAID logs, SWOT analysis, RACI, process re-engineering, TOM and RPA. -
Master Black Belt And Lean Deployment LeaderTyco Electronics 2004 - 2009Led deployment of Lean gaining 30% leadtime reduction for initial target value streams.Lean projects conducted in UK, USA and Europe.Led 6 Sigma Projects, Trained and Mentored Green and Black Belts targeting cost reduction and quality improvement. -
Project Leader - NpiHonda Of The Uk Manufacturing Ltd. 1997 - 2004Responsible for a team testing and improving the Honda CRV's design during introduction to UK Manufacturing Plant.Earlier position included Quality Assurance and ISO9002 Auditing. -
EngineerOxford Instruments 1987 - 1995Various positions held throughout the company during and after education.
Neil Proctor Skills
Neil Proctor Education Details
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Manufacturing Systems Engineering -
Electrical Engineering
Frequently Asked Questions about Neil Proctor
What company does Neil Proctor work for?
Neil Proctor works for End To End Improvement Ltd
What is Neil Proctor's role at the current company?
Neil Proctor's current role is Director and Consultant.
What is Neil Proctor's email address?
Neil Proctor's email address is le****@****l.co.uk
What schools did Neil Proctor attend?
Neil Proctor attended University Of Warwick, University Of Warwick.
What skills is Neil Proctor known for?
Neil Proctor has skills like Six Sigma, Process Improvement, Continuous Improvement, Lean Manufacturing, Kaizen, Business Process Improvement, Business Process, Product Development, Tqm, Root Cause Analysis, Lean Sigma, Manufacturing.
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Neil Proctor
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1hanovergreen.co.uk -
3teradata.com, aprimo.com, pega.com -
1drc-consulting.co.uk
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