Neil Rayner Email & Phone Number

Southampton, United Kingdom

I managed a Boutique Hotel and a Craft beer bar. Maintaining high levels to ensure occupancy is high for the hotel and the bar standards are exceptional to improve sales in the bar.•Improved occupancy an average of 70% week on week.•I was the only Manager in the company to achieve a 100% audit

Southampton, United Kingdom

•Responsible for the smooth running of the Bar & its business performance. Maintaining high standards of spirits & wines, food, service, health and safety and helping to deliver best service to customers at all times. •Completed branding training for General Managers to ensure they kept bars updated with latest branding, incentives and events.•Completed system training for Bar Managers across our area to ensure their tills were up to date and user friendly.•Completed mystery visits to feedback on standards of service, branding and appearance to Senior Management.•As General Manager, managed a successful motivated team of 20 people.•Managed multi sites to improve the operations as target sales had dropped, implementing changes and recruited new staff which increased sales and team morale. •Successfully trained and developed staff to General Manager.•Trained stock managing to General Managers with unsuccessful stock takes.•Have a recognised strong management team that can assist managing other bars in the area•Completed all disciplinary investigations for the area as a more senior member of the management team.