Neil Reader Email & Phone Number

Professional and versatile Service delivery manager experienced in developing and leading ICT operational teams and partners to deliver high impact results. Commercially astute pioneer and team player with a highly successful record of delivering growth and driving operational excellence to support business objectives. Expertise in Service Delivery & Support Management. Broad knowledge base incorporates excellent analytical, troubleshooting and business development skills allied with outstanding technical knowledge. Proven negotiation, leadership and management skills. Recognised for ability to work across full project life cycle: interpreting requirements, evaluating business options and ensuring timely delivery. Consistently minimises internal and external spend.Skills• Highly accomplished professional with a distinguished career building, revitalizing, integrating and optimizing support organizations to achieve results and facilitate growth.• Successful in defining and implementing technologies, standards and best practices to enhance average speed to answer, improve first call resolution, minimize abandon rate, and increase overall customer satisfaction.• Proven success in establishing and directing internal teams\3rd party vendors in providing optimal support to national and global users on all hardware, software and processes.• Skilled trainer, mentor and project leader; proven ability to build and motivate high-performance and flexible teams focused on customer service.• Strategic analyst, planner and problem solver with keen negotiation and communication skills.

Listed skills include Team Leadership, Retail, Customer Service, Technical Support, and 10 others.