Neil Roskell Email and Phone Number

• Supporting neurodiverse/disabled adults to achieve independence • Ensuring that clients are safely accommodated• Providing personal care to those requiring it • Communicating with other professionals, arranging diaries, events and meetings • Ensuring that the accurate recording of all information and updates on client files was in line with national professional standards • Using bespoke IT systems to record and share information • Completing comprehensive risk… Show more • Supporting neurodiverse/disabled adults to achieve independence • Ensuring that clients are safely accommodated• Providing personal care to those requiring it • Communicating with other professionals, arranging diaries, events and meetings • Ensuring that the accurate recording of all information and updates on client files was in line with national professional standards • Using bespoke IT systems to record and share information • Completing comprehensive risk assessments • Maintaining up-to-date knowledge of safeguarding adults and national occupational standards Show less

• Employed on a temporary contract to conduct outbound calls and take inbound queries • Using highly developed listening skills to understand the customer's circumstances • Setting out affordable payment plans for customers • Siphoning vulnerable customers with CCJs • Accurately inputting data and completing customer files

• Working in a busy office environment as a volunteer admin support worker • Accurately creating and processing client files • Using CRS databases and Excel spreadsheets • Providing an error-checking audit and correction role • Integrating with a diverse range of paid and unpaid staff • Handling telephone queries and re-directing calls to the correct staff

• Collecting information from customers and clients • Maintaining and updating the database system as necessary • Generating periodic reports • Responsible for training new and existing staff in systems and processes • Updating staff training records for HR

• Recruited to specifically initiate a process to reduce backlogs • Created standardised forms to ensure rapid and efficient transfer of information between caseloads • Designed and delivered training to the Quick Clearance team • Accomplished all targets year on year • Confidently using all office equipment and machinery

• Using technical knowledge to complete upgrades, installations and repairs • Formatting and installing hardware and software • Advising customers on the most cost-effective approach to get the best results from their IT • Serviced printers, scanners and other office equipment • Developed and maintained customer data management systems