Technical Support, Engineering
Georgetown, Ontario, Canada
• Collaborates with Field Sales to align the technical solution with the customer's needs and the Value Proposition.• Prepares accurate and competitive quotations for proposed technical solutions, negotiating prices within prescribed standards.• Conducts thorough reviews of technical data, application integration, and mold design to ensure seamless implementation of the hot runner system.• Chairs and facilitates technical review meetings to identify and address customer requirements, ensuring that order specifications meet expectations.• Utilizes comprehensive assessments, including resin specifications and gate locations, to recommend simulation analysis for conclusive results and provide customers with the optimal solution.• Acts as the primary liaison with customers, overseeing the project plan and ensuring timely execution across all stages, such as prototyping, design, manufacturing, testing, and quality assurance.• Analyzes and evaluates results from Filling analysis, Rheology, and Thermal analysis, offering the best possible solutions to customers.• Collaborates with designers by providing valuable insights into manifold layout concepts, special components, and application data, leading to the design of an optimal hot runner system.• Drives process improvement initiatives to minimize waste and enhance operational efficiency.