Neil Rustidge Email & Phone Number

Sydney, NSW, AU

Sydney, New South Wales, Australia

Responsible for the end to end Product Lifecycle of the Deputy Reporting product, including strategy, roadmap, feature definition and communicating the product vision.

Sydney, New South Wales, Australia

• Responsible for overseeing the research, design, and development, of the product portfolio. My primary role is to support the company’s product strategy by defining, creating, and executing product initiatives that.
• Support the company’s product strategy by defining, creating, and executing product initiatives that meet customer needs and achieve business objectives.
• Provide support and expertise throughout the product development lifecycle. In particular, the documentation of product initiatives, initiative requirements their prioritisation, and importantly, the correlation back.
• Communicating the product vision, strategies, and goals by creating and owning roadmaps and supporting documentation that outlines the direction, features, and expected timelines for product development, with success.
• Speaking to the WHY of what Reckon is researching, designing or building, as well as the desired outcomes. Importantly, also speaks to the WHY NOT.
• Seeking feedback and learning from customer interactions, user testing, and market changes. Iterating on product features and experiences to enhance customer satisfaction and drive business growth.

North Sydney

As Product Manager I am responsible for defining, maintaining and communicating the Product vision for the product. This includes understanding the market needs through engaging with key stakeholders, industry, user groups and our clients on a regular basis. Managing the products through their product lifecycle, while being able to gather and prioritise.

As a QA Assurance Analyst I was responsible for preparing and executing test plans based on design specifications for all aspects of Reckon software procedures as part of the Reckon Product Development team. This team is responsible for developing and maintaining market, internal and cloud based Reckon products. The role involves both testing of new and.

The PSG Technical Support Team Leader manages a team of four technical support officers to provide partners with accurate, timely and relevant solutions to their technical questions.The team also responds to Technical Support queries from resellers and educational institutes and from Reckon NZ.As the Team Leader I was responsible for the training.

The Professional Services Group (PSG) Support team is responsible for providing Technical Support to Reckon’s Partners which include Accredited Partners, Accountants, Bookkeepers, Resellers & Educational Institutes.My main responsibilities as PSG Support Rep were: Answer Incoming Calls From Reckons Partners in a timely and accurate manner Respond to.

The Technical Support team is responsible for providing Technical Support to Reckon’s end users.My main responsibilities as a Technical Support Rep were: Answer Incoming Calls From Reckon’s Customers in a timely and accurate manner Respond to incoming Emails from Reckon’s Customers