Neil Rustidge Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

Responsible for the end to end Product Lifecycle of the Deputy Reporting product, including strategy, roadmap, feature definition and communicating the product vision.

Sydney, New South Wales, Australia

• Responsible for overseeing the research, design, and development, of the product portfolio. My primary role is to support the company’s product strategy by defining, creating, and executing product initiatives that meet customer needs and achieve business objectives.• Support the company’s product strategy by defining, creating, and executing product initiatives that meet customer needs and achieve business objectives.• Provide support and expertise throughout the product development lifecycle. In particular, the documentation of product initiatives, initiative requirements their prioritisation, and importantly, the correlation back to company strategies and objectives. • Communicating the product vision, strategies, and goals by creating and owning roadmaps and supporting documentation that outlines the direction, features, and expected timelines for product development, with success measured against specific initiative objectives. • Speaking to the WHY of what Reckon is researching, designing or building, as well as the desired outcomes. Importantly, also speaks to the WHY NOT. • Seeking feedback and learning from customer interactions, user testing, and market changes. Iterating on product features and experiences to enhance customer satisfaction and drive business growth.• Managing the product development process from ideation to launch. Working closely with engineering, design, research, and QA teams to ensure the timely and high-quality delivery of products. • Planning and executing product launches by collaborating with marketing and sales teams to create compelling product messaging, sales collateral, and promotional materials.• Helping define, enhance, build, and grow awareness of the brand by acting as an outward facing expert and thought leader.• Creating and maintaining relationships with existing and potential customers and partners, as well as developing strategic relationships, solutions, and plans.

North Sydney

As Product Manager I am responsible for defining, maintaining and communicating the Product vision for the product. This includes understanding the market needs through engaging with key stakeholders, industry, user groups and our clients on a regular basis. Managing the products through their product lifecycle, while being able to gather and prioritise product and customer requirements, working closely with Development to deliver market leading products. I also engage with Sales, Marketing, Training and Support to ensure revenue and customer satisfaction goals are being met.My main responsibilities as Product Owner are:Prepare the Product Roadmap for the productsWorking closely with key stakeholders both internal and externalEnsure that product direction is inline with Reckons overall strategyProvide quality product presentations to staff and Reckon partners at eventsProvide fortnightly updates to the Senior management teamProduce Technical Communications – User Guides, Support Documents.Develop and maintain contact with relevant industrial and government bodies to ensure that Reckon meets all compliance requirementsMaintain a high awareness of competitive products, directional shifts and new technologiesScrum ResponsibilitiesCreate, maintain and prioritise product backlogRun Sprint Planning meetings, Stand ups & RetrosClearly communicate business requirements to the team through User storiesWork closely with the development team through sprint iterationsPerform release planning

As a QA Assurance Analyst I was responsible for preparing and executing test plans based on design specifications for all aspects of Reckon software procedures as part of the Reckon Product Development team. This team is responsible for developing and maintaining market, internal and cloud based Reckon products. The role involves both testing of new and existing software in various environments, using a mix of both manual testing procedures and any automated testing tools as directed.My main responsibilities as QA Engineer were to test our product range to ensure that: No logic errors are identifiable, navigation throughout the application is in accordance with Reckon standards.All features work as specifiedAll reports are produced correctlyAll calculations are produced correctlyMeet testing deadlines

The PSG Technical Support Team Leader manages a team of four technical support officers to provide partners with accurate, timely and relevant solutions to their technical questions.The team also responds to Technical Support queries from resellers and educational institutes and from Reckon NZ.As the Team Leader I was responsible for the training, workflow, call quality and service levels of the team. I also organised and arranged for the team to deliver web based training/product demonstrations for the Accredited Partner network.My main responsibilities as PSG Team Leader were: Manage PSG Support Team Conduct Staff Performance Reviews Organise Rosters for QuickChat, Late Shift, Webdemos & Lunch Represent Reckon at Conference’s & Events Answer Incoming Calls From Professional Partners in a timely and accurate manner Respond to Incoming Emails From Reckon’s Professional Partners Answer incoming QuickChat Queries Resolve Escalations From PSG Support Team Answer Questions & Assist PSG Support with issues Respond to Escalations From Reckon New Zealand Organise & Run Online Webdemos  Write Webdemo Manuals to be sent to Accredited Partners Research issues & Enter into the Mantis Database Process SDK Applications Review & Publish Knowledge Browser Articles

The Professional Services Group (PSG) Support team is responsible for providing Technical Support to Reckon’s Partners which include Accredited Partners, Accountants, Bookkeepers, Resellers & Educational Institutes.My main responsibilities as PSG Support Rep were: Answer Incoming Calls From Reckons Partners in a timely and accurate manner Respond to Incoming Emails From Reckon’s Partners

The Technical Support team is responsible for providing Technical Support to Reckon’s end users.My main responsibilities as a Technical Support Rep were: Answer Incoming Calls From Reckon’s Customers in a timely and accurate manner Respond to incoming Emails from Reckon’s Customers